Business Operations Manager

Job Description

We have an exciting opportunity for a Business Operations Manager at UL Standards & Engagement. This is a hybrid opportunity based in Evanston, IL OR Washington, DC.

The Business Operations Manager will provide operational leadership and enterprise-level coordination to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. As a partner to senior leadership, the Manager, Business Operations will translate organizational strategy into actionable operational plans, drive cross-functional alignment, and ensure delivery of high priority initiatives. The Manager, Business Operations will leverage expertise to enable organizational effectiveness, operational excellence, and implement scalable solutions to drive continuous improvement.

UL Standards & Engagement:

At UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge.

Build a safer, more secure, and sustainable future with us. Join us and work with our Standards teams who develop the standards required to put that knowledge into practice.

What you’ll learn and achieve:

As the Business Operations Manager, you will play a key role in the rapid growth of UL as you:

• Lead execution of organizational priorities, high-impact initiatives, and enterprise level projects that advance strategic goals and align with critical focus areas.

• Serve as trusted thought partner to senior leaders, lead problem solving and decision making on complex issues and provide actionable solutions that deliver measurable outcomes.

• Oversee complex projects with cross functional scope. Plan and allocate resources effectively, monitor dependencies, resolve escalated issues and drive accountability for results. Support enterprise-level projects, ensuring strategic alignment.

• Build and maintain systems to drive operational excellence, and performance rigor. Embed continuous improvement, evaluate organizational processes, identify gaps, streamline workflows and implement best practices to maximize efficiency and impact.

• Design and implement enterprise frameworks and mechanisms to measure progress, track impact, and enhance organizational effectiveness.

• Enable cross-functional collaboration, coordinate with internal teams to align execution of critical projects, foster accountability and ensure goal achievement.

• Represent ULSE with external stakeholders and strategic partners, develop trust and credibility through effective communication. Support medium to large scale events, represent ULSE at meetings and external engagements, and occasionally promote the organization through public speaking or event participation.

• Develop and deliver high-quality communications including reports, proposals, briefings, presentations and talking points. Partner with leadership and contributors to prepare materials for internal leadership and Board of Directors meetings, driving informed decision making and effective engagement.

• Anticipate future organizational challenges and opportunities and ensure operational initiatives evolve in alignment with external trends, stakeholder expectations, and emerging challenges.

• Maintain continued awareness of industry trends and external context related to safety standards, offering insight to inform strategic decisions.

• Contribute to department initiatives as needed

What you’ll experience working at UL Standards & Engagement: We have pursued our mission of working for a safer, more secure, and sustainable world for nearly 130 years, embedding conscientious stewardship into everything we do.

• People: Our people make us special. You’ll work with a diverse team of experts respected for their independence and transparency and build a network, because our approach is collaborative. We collaborate across disciplines, organizations, and geographies to build the global scientific response that today’s global challenges require.

• Interesting work: Every day is different for us here. We see what’s on the horizon and use our expertise to build the foundations of a safer future. You’ll have the opportunity to push the boundaries of human understanding as part of a team working to advance the public good.

• Grow and achieve: We learn, work, and grow together t