Associate Director, Insights & Analytics Product Lead - Customer (REMOTE)

Date Posted:

2025-06-02

Country:

United States of America

Location:

UTCT1: Corp - CT - Remote Remote Location, Remote City, CT, 06101 USA

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Process, Transformation and Systems (PST) Team.

RTX has an opening for Associate Director, Lead Data Insights & Analytics Product Owner – Customer (Associate Director, Business Systems and Transformation) role.

In this role, you own and manage a portfolio of data insights and analytics products, in the opportunities to cash (O2C) domain, that enhance customer interactions, experience, and engagement. This role requires a strong understanding of customer-facing business processes combined with good product management skills to drive the development and delivery of data products that empower sales, marketing, and customer service teams.

What You Will Do:

• Lead the management and execution of a portfolio of customer-facing data insights and analytics products, including CRM, Customer Analytics, Sales Performance, Marketing Campaign Analytics, and Customer Support Insights.
• Develop, maintain, and communicate roadmaps for product development, from standard reporting, standard analysis, GenBI, and ensuring integration of AI readiness and adherence to robust security and compliance standards.
• Oversee the lifecycle of products from ideation through delivery, including backlog prioritization, sprint planning, and iterative improvements based on user feedback and performance data.
• Research and evaluate industry trends, emerging technologies, and innovative solutions to enhance and evolve the product portfolio.
• Act as liaison between customer-facing business units and technical teams to ensure alignment of business goals with technical execution.
• Define, track, and analyze KPIs to measure product effectiveness and inform product optimization.
• Travel up to 25% domestically

Qualifications You Must Have:

• Minimum 12+ years’ experience in product ownership or product management experience in customer-facing domains such as sales, marketing, or customer service and a bachelor’s degree in Computer Science, Technology, Engineering or Mathematics (STEM) or Business Analytics or related discipline or equivalent combination of related work experience and schooling in lieu of degree; Advanced degree and 10+ years’ related work experience.
• Strong understanding of customer engagement processes and data requirements.
• Proven ability to lead cross-functional teams and manage complex data product portfolios.
• Experience with agile methodologies, backlog management, and sprint planning.
• Knowledge of AI integration in data products and strong focus on data privacy and security compliance.
• Strong analytical skills with experience using KPIs to drive product improvements.
• U.S. citizenship is required, as only U.S. citizens are authorized to access the financial management system due to government contractual requirements

Qualifications We Prefer:

• Experience with CRM platforms, marketing automation, and customer data platforms (CDPs).
• Certification in Product Management or Digital Marketing.
• Familiarity with personalization engines and AI-driven customer analytics.
• Experience in driving customer adoption and change management.
• Ability to Travel up to 25%

Learn More & Apply Now!
Work Location: Remote
Please consider the following role type definition as you apply for this role:

Remote: This position is currently designated as remote. However, the successful candidate will be required to work from one of the 50 U.S. states (excluding U.S. Territories). Employees who are working in Remote roles will work primar