Client Services - Trading Consultant

<p>Murex is a global fintech leader in trading, risk management and processing solutions for capital markets.</p><p></p><p>Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.</p><p></p><p>Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment.</p><p></p><p>You’ll be part of one global team where you can learn fast and stay true to yourself.</p><p></p><p></p><p>Team &amp; Context</p><p>The client services team is firstly responsible for the smooth, timely and cost-effective implementation of our platform in the client’s environment. Following the client go-live, the client services team develops and implements an appropriate upgrade and support strategy. </p><p> </p><p>Client services EMEA Trading team is responsible of providing expertise to the client and support him on MX.3 platform in the maintenance phase, new implementation and extension phases. </p><p> </p><p>The team is also coordinating with Trading product experts to raise the client concerns, align on the recommendations and share the new areas of enhancement. </p><p></p><p></p><p>Your missions/What you'll do?</p><ul><li>The consultant provides support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort)</li><li>Main activities to be performed</li><li>Provide support services to the clients : follow-up and solving of open cases</li><li>Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed</li><li>Manage defect correction and product enhancement</li><li>Conduct trainings, internal to Murex or to clients</li><li>Contribute to client assistance on-site</li><li>Start acting as Support Coordinator with guidance</li><li>Provide internal assistance to more senior profiles for demo / pre-sales preparation</li><li>Work on an internal product evolution stream</li></ul><p></p><p></p><p>Your profile/Who you are?</p><ul><li>Engineering degree or Master, first experience is appreciated  </li><li>Financial Engineering knowledge is a plus </li><li>SQL and Unix.  </li><li>Python, C++ is a plus.  </li><li>Client-facing skills and fluent in English. </li><li>Strong analysis skills. </li><li>Ability to take initiatives and work in autonomy. </li><li>Good communication skills and interactions with others.</li></ul>