Service Sales Manager

DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
 

Job Summary

Position Summary

The Service Sales Manager is responsible for increasing Parts Sales with existing accounts and prospecting for new accounts in their assigned territory. They will solicit new business and maintain accounts through face-to-face and phone contacts, developing networks and industry contacts, promoting our value-added products and services, and keeping customer satisfaction a priority. The ideal candidate will achieve these goals with exceptional customer service skills and a results-driven attitude.     

Essential Duties and Responsibilities 

The Service Sales Manager will be responsible for, but not limited to, the following duties:  

• Communicate parts orders and delivery instructions to counter people while coordinating with the service department on service work.  

• Actively identify and develop new customer contacts to expand market share.  

• Assist customers in solving problems and providing technical support.  

• Act as a liaison between the customer and the company to ensure that the customer’s needs are adequately met.  

• Keep abreast of new products, competition, and pricing trends.  

• Coordinate relationships with New and Used Equipment prospects.  

• Promote the sale of parts and accessories and act as an advisor to wholesale or retail customers.  

• In conjunction with Credit management, establishes payment methods for service and wholesale parts.  

• Facilitate the set-up of a DEUTZ account with new customers to simplify doing business together.  

• Follow up on and confirm customer requirements and orders to ensure satisfaction.  

• Review special orders and pricing with the manager for approvals.  

• Deliver orders and pick up returns from customers, as needed.  

• Effectively and efficiently manage required reports and paperwork (budgets, travel, CRM, call reports, expense reports, timesheets, etc.).  

• Focus on promoting DEUTZ service, including Xchange engine and parts sales.  

• Perform other duties to meet business needs.  

Other Qualifications 

• Excellent communication skills, both oral and written, with the ability to work with multiple departments and personalities.   

• Exceptional attention to detail and follow-through under tight timelines and pressured situations  

• Outstanding priority management, time management, and organizational skills  

• Ability to self-start and work without close supervision, understand what needs to be done, and take the required actions.  

• Capable of analyzing data and interpreting the results to drive solutions.  

• A high-energy, results-driven individual that is process oriented with the ability to imple