Customer Service Assistant

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Job Summary
We are seeking a friendly and motivated Customer Service Assistant to support customer interactions and help ensure a positive customer experience. This role is ideal for individuals who enjoy helping others and working in a professional, team-oriented environment.

Responsibilities

• Assist customers with inquiries regarding products and services
• Provide timely and professional responses to customer needs
• Help resolve customer concerns and escalate issues when necessary
• Maintain accurate customer records and documentation
• Support customer satisfaction and retention efforts
• Collaborate with team members to ensure service quality
• Assist with administrative and support tasks as needed
• Uphold company standards for customer care

Qualifications

• High school diploma or equivalent required
• Strong communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to multitask in a fast-paced environment
• Positive and professional attitude
• Strong attention to detail

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and supportive work environment
• Skill development and ongoing learning opportunities
• Exposure to diverse projects and industry experience