Customer Care Center Supervisor, Overnight

The Customer Care Center Supervisor supports customers by providing helpful information, answering questions, and responding to customer needs. This position is the front line of support for our customers, helping to ensure that customers are satisfied with their parking experience. This position supervises up to 5 employees and works closely with the CCC Manager to ensure all work is complete and shifts are filled.

Pay: $22.00 - $24.00 per hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Team Member Benefits | Staff & Management

Essential Functions:

• Respond to calls for assistance via an intercom system and telephone
• Prepare daily and weekly reports
• Maintain activity logs
• Work with other departments to ensure issues are resolved
• Assist in ensuring all shifts are filled
• input into hiring new team members, train and inspire employees
• Bring new ideas and positive energy
• Other duties as assigned

Requirements:

• High School Diploma or GED equivalent required
• Fluent in English (verbal and written)
• Second shift plus additional shifts as needed or required
• Valid Drivers License
• Previous experience as a Customer Service Representative, Call Center Representative, or similar position preferred.
• Ability to build rapport with clients, handle high pressure situations, multi-task in a fast-paced environment, and works well under pressure.
• Is able to de-escalate situations over the phone
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) required.

Schedule:

• Night Shift - 11pm - 7:30am
• Wednesday through Sunday
• On call
• Overtime

Ability to Commute:

• Minneapolis, MN 55403 (Required)

Ability to Relocate:

• Minneapolis, MN 55403: Relocate before starting work (Required)

Work Location: In person

 

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.   ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities acr