Customer Success Intern

Overview 

Stats Perform is the market leader in sports tech.  We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.   

Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights.  In turn, improving how sports fans interact with their favorite sports teams and competitions. 

 

How do they use it? 

• Media outlets add a little magic to their coverage with our stats and graphics packages. 

• Sportsbooks can offer better predictions and more accurate odds. 

• The world's top coaches are known to use our data to make critical team decisions. 

• Sports commentators can engage with fans on a deeper level, using our stories and insights. 

 

Anywhere you find sport, Stats Perform is there.  However, data and tech are only half of the package. We need great people to fuel the engine. 

We succeeded thanks to a team of amazing people. They spend their days collecting, analyzing, and interpreting data from a wide range of live sporting events. If you combine this real-time data with our 40-year-old archives, elite journalists, camera operators, copywriters, the latest in AI wizardry, and a host of 'behind the scenes' support staff, you've got all the ingredients to make it a magical experience!   

 

Program Overview 

Stats Perform summer internship program is a paid 8 week full-time internship. Interns work together and individually within the organization to gain valuable experience and make an impact in sports technology.  Not only will Stats Perform Interns have hands on experience in their field of study but there are awesome perks too! There will be activities, training sessions with other Stats Perform employees, and an end-of-summer presentation. 

 

Position Overview
The Customer Success Intern will support strategic initiatives aimed at improving how customers engage with self-service resources and how internal teams maintain accurate, actionable customer information. The intern will analyse customer usage of the Customer Hub and Knowledge Base to identify trends, adoption patterns, and opportunities to improve customer experience and self-service effectiveness. Through this work, the intern will gain practical exposure to how a global Customer Success organization operates, how customer engagement data informs strategy, and how scalable success programs are built to support customers worldwide.

 

Responsibilities

• Analyze Customer Hub usage data to understand which customers and users are engaging with the platform, what content they access, and how usage trends evolve month over month.
• Identify patterns such as repeat usage, new user adoption, engagement drop-off points, and regional or customer segment differences.
• Evaluate Knowledge Base usage to determine how effectively self-service content supports customers and reduces reliance on support channels.
• Develop insights and recommendations to improve content discoverability, effectiveness, and adoption across both the Customer Hub and Knowledge Base.
• Assist in identifying gaps in customer documentation and propose improvements to how customer knowledge is captured and maintained.
• Work with cross-functional teams including Customer Success, Support, Operations, and Data teams to gather context and validate findings.
• Prepare and deliver a final presentation summarizing analysis, insights, and improvement recommendations to senior leadership at the end of the internship.
• Document methodologies and processes used so the Customer Success organization can continue and scale these practices after the internship.
• Participate as part of the global Customer Success team and gain exposure to global customer engagement programs and operational processes.

 

What the Intern Will Learn

• How global Customer Success organizations measure and improve customer engagement.
• How self-service platforms and knowledge resources contribute to customer adoption and retention.
• Practical experience analyzing customer usage data to drive strategic decisions.
• How customer information management supports effective account management and customer outcomes.
• How cross-functional teams collaborate to improve customer experience at scale.
• Experience preparing executive-ready reports and presenting insights to leadership.
• Exposure to SaaS customer