FACTS Technical Sales Representative K-12

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

 

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Technical Sales Representative works closely with the Regional Vice President (RVP), Client Service Management (CSM), and Inside Sales teams to share and demonstrate all of the features that the company’s different products have to offer. This position works with existing and potential clients going over complex products and services and demonstrating how they work with other products and services so that clients have a better vision of how FACTS can improve their productivity and efficiency to save the client valuable time and resources. The Technical Sales Representative also serves as the primary technical resource for the Sales Team, as well as provides training to the team.

JOB RESPONSIBILITIES:
1.    Sell and consult on the technical functions of all FACTS products, utilizing knowledge of product features, functionality and integration points.
2.    Demonstrate, to potential customers, how and why products or services would suit customers better than competitors’ products, including possible demonstrations at conferences and seminars. 
3.    Gain and maintain extensive product knowledge including components, processes and benefits, with emphasis on FACTS Tuition Management and Billing and FACTS SIS. 
4.    Complete ongoing analysis of competitors and respond to functional and technical elements of RFP’s, as needed.
5.    Act as a liaison for the Inside Sales and/or Implementation staff, CSMs and RVPs to ensure proper demonstration of technical aspects of FACTS products/services.
6.    Assist sales team members with customer related technical phone calls and video conference applications.
7.    Conduct periodic training for sales field staff on technical product features as they are enhanced.
8.    Report product enhancement items to Operations Business Owners for future advancement of products and services.
9.    Provide monthly reporting to immediate supervisor and/or other members of management or sales, as necessary.
10.    In conjunction with, or on behalf of RVPs, demonstrate the technical aspects of a product or products to a large client institution, groups, etc. via web presentations or onsite with travel required.

**FACTS product knowledge preferred**

Salary for this role is: $50,000-$70,000

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

EDUCATION: 
Bachelor’s Degree in related field preferred but not required.  

EXPERIENCE: 
1.    3+ years of experience in product service or implementation.
2.    3+ year’s relevant experience in technology.
3.    Experience developing and delivering persuasive presentations.
4.    Experience working with schools/educators and understanding their needs with an emphasis on the business office and their processes.
5.    Experience using current FACTS products is a plus but not required.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1.    Ability to articulate technology and product functionality to both business (non-technical) and technical users.
2.    Ability to demonstrate a “consultative” selling style that focuses on the client’s problem/need, conveys product functionality, and shows how a problem could be solved or mitigated with a NBS product or service. 
3.    Ability to handle stressful situations and effectively work under pressure and timelines. 
4.    Excellent organization and time management skills.
5.    Excellent interpersonal, written and verbal communication skills (in person, e-mail and by phone), including:  demonstrated poise, tact and diplomacy; the ability to interact with individuals at all levels and interface well with all departments in a highly professional manner; and a general pleasant demeanor, exhibiting courtesy and respect, while maintaining a positive attitude.
6.    Strong presentation ski