Field Service Representative (Union)

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities.  If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team!

About Essential Utilities

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities.

Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint.

Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. 

Are you looking for a fantastic career at Aqua? We have a great opportunity for a Field Service Representative!

This position performs a wide variety of field service tasks, but not limited to, the installation and maintenance of meters and remote reading devises used at Aqua Pennsylvania.

ESSENTIAL DUTIES: (Primary Duties and Responsibilities)

• Installs, removes, and maintains meters, remote reading devises and various protective devices at the service location.
• Receives and processes work orders and email using a tablet or computer.
• Safely and effectively operates, maintains, monitors, and/or controls service department equipment in accordance with departmental processes.
• Operates and inspects customer service lines, metering devices and appurtenances.
• Operates and maintains an assigned vehicle in accordance with all safety and maintenance processes, procedures and guidelines.
• Elevates and reports unusual conditions in the distribution system to the supervisor.
• Responds to customer water service inquiries.  Meets with customer and resolves issues as needed. Activities include performing service leak checks, pressure checks, reading meters and other tasks as needed.
• Posts termination and other customer notices in accordance with departmental policies and procedures.
• Locates, operates, closes, and/or blocks curb stops and valves to terminate service for delinquent customer accounts.
• Performs all activities in accordance with the proper use and maintenance of tools, instruments, and meter cleaning and test equipment.
• Performs Utility Worker duties as assigned.
• Responds to after hours calls to for emergency and non-emergency situations as required.  Available for scheduled overtime. 
• Assists with other tasks or projects as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

QUALIFICATIONS (Required Experience, Education, Licenses, and Certifications:

• High school diploma or GED
• A valid US Driver’s license
• A class E Distribution license issued by the PA DEP or obtain one within 2 years as specified by the bargaining unit agreement.
• Obtain Class A CDL within 9 months of hire per bargaining unit agreement.
• Meet the physical requirements for the position

KNOWLEDGE, SKILLS AND ABILITIES: (Examples below)

• Ability to use a tablet or computer to receive and process work assignments

• Excellent written and verbal communications skills with the ability to communicate effectively (clearly, concisely and professionally) with customers
• Strong customer service skills
• Ability to work well under pressure
• Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
• A team player able to