Director, Global HR Operations

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary:

The Director of Global HR Operations is a strategic and hands-on leader who oversees the delivery of efficient, compliant, and employee-focused HR services on a global scale. This role is responsible for establishing and managing employee service centers in the US, UK, and other international locations. The ideal candidate will have extensive experience in global support and the setup of global service centers, driving a roadmap for operational excellence and scalability. This position requires strong leadership, expertise in global support structures, and the ability to partner with HR and business leaders to support rapid company growth.

Responsibilities:

• Establish a Global Framework: Develop and implement a global roadmap for HR service delivery, standardizing processes and technology across different regions.
• Oversee Global Service Centers: Lead and manage the operations of employee service centers in the US, UK, and other international locations, ensuring a high standard of service and support.
• Optimize HRIS Platforms: Drive the optimization of HRIS platforms (e.g., Workday, ServiceNow) to support global HR operations and employee service delivery.
• Define Metrics & KPIs: Establish and monitor key performance indicators (KPIs) and service level agreements (SLAs) for global HR operations, focusing on case management, turnaround times, and employee satisfaction.
• Manage Vendor Relations: Build and maintain strong partnerships with global vendors to ensure effective service delivery and continuous improvement.
• Lead a Global Team: Lead, mentor, and develop a globally dispersed team of HR professionals, fostering a culture of accountability and continuous improvement.
• Drive Change Management: Effectively manage the rollout of new processes, company integrations, mergers & acquisitions, and software implementations on a global scale.
• Collaborate Cross-Functionally: Partner with other HR teams (e.g., HR Business Partners, Total Rewards) and internal stakeholders to ensure seamless HR support.
• Embody Entrepreneurial Mindset: Thrive in a fast-paced environment with an entrepreneurial spirit, demonstrating urgency, accountability, and a commitment to team success.
• Cultivate Cultural Sensitivity: Intentionally learn the nuances and styles of different cultures to adapt and interact effectively with others around the globe.

Requirements

• 10+ years of experience in human resources, with a strong focus on global HR operations.
• 5+ years of experience managing a team is required, with a track record of leading leaders.
• 3+ years of international experience is required, with a focus on setting up and managing global service centers.

Preferred Qualifications

• Strong proficiency in HRIS platforms is required; experience with Workday is a must. Experience with a case management system like ServiceNow is highly preferred.

Education and Experience:

• Bachelor’s degree required; Master's degree is a plus.
• SHRM-CP/SCP, PHR, or other relevant certifications are highly preferred.

#LI-CH1

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership. 

Benefits and Perks:

• Competitive compensation
• Generous vacation policy, paid holidays, and paid sick time
• Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid)
• Company-paid Short-Term and Long-Term Disability Insurance
• Company-paid Group Life insurance
• Company-paid Employee Assistance Program (EAP) and Calm App subscription
• Employee-paid Pet Insurance and optional supplemental insurance coverage
• Vested 401(k) with company match and financial wellness programs
• Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options
• Paid maternity leave, paid pate