Regional Director, Financial Aid Campus Operations/Outreach

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.  We embrace our identity as a community college, as reflected in our mission statement.  We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Regional Director, Financial Aid Campus Operations/Outreach

Job Description Summary:

The North, Central and South Regional Director, Financial Aid Campus Operations and Outreach will develop the skills of Financial Aid and Veterans Affairs staff while overseeing and contributing to the customer service outcomes at the campuses within their region.

Job Description:

Description of Duties and Tasks

• Assist the Executive Director of Student Assistance and Veterans Affairs in overseeing the daily operations of ACC financial aid offices within their region.

• Maintains compliance for the work-study program in their region.

• Manages FA supervisors and VA manager within the region, and administers employee progressive discipline according to ACC policies.

• Audits Professional Judgement, Verification, Unusual Enrollment appeals, and Selective Service intake practices.

• Ensures atmosphere in which the mission and vision of the institution are evident to all students and employees.

• Collaborates with student services leadership to provide guidance in developing financial aid strategies for Guided Pathways.

• Provides leadership in all areas of campus operations, including monitoring of campus service levels and making adjustments for improvement of customer service and staffing needs.

• Provides guidance for assigned region to maintain compliance with regulations and requirements of ACC's accrediting body, Department of Education (ED), federal and local agencies.

• Maintains consistent and positive customer relations, responding to internal/external customer inquiries in an efficient and timely manner.  Demonstrates an understanding of multicultural, and values differences.

• Participates in scheduled discussions with the Executive Team and other leadership team members regarding management reports, student population, withdrawal data, new start data, accounts receivable data, financial data and student satisfaction.

• Establishes and implements efficient administrative policies, programs, and procedures; develops strategic goals and objectives for campuses in conjunction with departmental and ACC strategic plans.

Knowledge

• Regulations governing federal, state and institutional financial assistance and VA programs.

• Student financial assistance and VA policies and protocol.

• Federal, state, and institutional financial assistance reporting requirements.

• Distribution and utilization processes in relation to student aid funds.

• Basic statistics and accounting principles.