We anticipate the application window for this opening will close on - 18 Oct 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Sr. IT Program Manager- Collaboration, will be responsible for the strategic and operational leadership of the Microsoft 365 (M365) collaboration ecosystem. This includes Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and related services. The role involves overseeing platform operations, driving service excellence, and managing a global team, including offshore managed service providers. The ideal candidate will bring deep technical expertise, strong vendor management skills, and a passion for enabling productivity through modern collaboration tools.

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Key Duties and Responsibilities:

• Lead the end-to-end operations of the Microsoft 365 platform, ensuring high availability, performance, and security of collaboration services.

• Serve as the technical authority for M365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and related compliance and security capabilities.

• Manage and optimize relationships with offshore managed service providers, ensuring SLAs, KPIs, and continuous improvement initiatives are met.

• Collaborate with cross-functional teams (e.g., Security, Compliance, Infrastructure, End User Services) to align M365 services with enterprise standards and business needs.

• Drive platform governance, lifecycle management, and roadmap planning in alignment with enterprise collaboration strategy.

• Lead incident response, root cause analysis, and problem management for M365-related issues.

• Provide technical leadership in M365 migrations, integrations, and automation initiatives.

• Stay current with Microsoft’s roadmap and industry trends to proactively recommend enhancements and innovations.

• Support budget planning, license management, and cost optimization for M365 services.

• Drive conversations with business users to align on priorities and maintain backlog focus.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident in your applicant profile.

Bachelor's degree in Computer Science, Information Systems or related field and 7+ years Microsoft 365 platform leadership experience

OR

Advanced degree in Computer Science, Information Systems or related field and 5+ years Microsoft 365 platform leadership experience

Nice to Have:

• Expert-level knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Microsoft Entra ID (Azure AD).

• Strong understanding of M365 security, compliance, and governance capabilities (e.g., DLP, eDiscovery, retention policies).

• Microsoft Copilot, Copilot Studio, and Power Platform experience is a plus.

• Proven experience managing offshore teams and third-party service providers.

• Familiarity with ITIL practices and service management tools (e.g., ServiceNow).

• Strong communication and stakeholder engagement skills, with the ability to translate technical concepts into business value.

• Experience with scripting and automation (e.g., PowerShell, Graph API) is a plus.

• Demonstrated ability to lead cross-functional initiatives and influence without authority.

• Lead the integration of M365 services during mergers and acquisitions, ensuring seamless integration and alignment with existing systems and processes.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described withi