Patient Navigator - Cardiovascular Clinic

Your job is more than a job.

The Patient Navigator coordinates all aspects of the specific assigned clinical service under required supervision. Serves as a liaison with other departments and interfaces with internal and external agencies to include diverse levels of medical and non-medical personnel to ensure that the optimal level of clinical coordination is achieved. Assists patients in navigating clinical services to help in overcoming any barriers that may inhibit access to the services.

GENERAL DUTIES

• Assists with patient navigation:
  - Assists patients in navigating clinical services provided to help overcome any barriers that may inhibit access to these services.
  - Assists patients in understanding their diagnosis, treatment options, and the resources available, including educating eligible patients about appropriate clinical research studies and technologies.
• Coordinates between patients, departments and care providers:
  - Serves as a liaison between patients and all other care providers, departments and vendors.
  - Coordinates and schedules departmental, informational and general staff and provider meetings.
  - Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.
  - Establishes processes, driven by community needs assessment, which address health care disparities and barriers to care for patients.
  - Maintains relationships with internal and external referral sources and agencies to facilitate patient referrals.
  - Actively collaborates with clinical staff and providers to ensure patients’ engagement & adherence to plan of care.
• Scheduling and coordination of care:
  - Contacts no-show patients to encourage re-entry either to the clinical service or other clinical provider.
  - Facilitates timely appointments for consults and support services within established service standards.
  - Coordinates multidisciplinary planning conferences, develop concise patient summaries for use by the care team, and document recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.
• Patient education:
  - Develops patient education program and tools as required. Schedule education sessions in person or by virtual visits, as appropriate with patients.
  - Documents all communication and education in the patient's medical record.
• Maintenance of clinical/patient data:
  - Maintains collection and storage of data & clinical information specific to service to include filing, upload of clinical documentation into EHR and electronic programs.
• Administrative duties:
  - Assists in working with the coordination of support groups, to include attendance at meetings, identifying educational speakers and providing information concerning the support group to all patients and providers.
  - Participates, coordinates and schedules identified outreach programs and community events.

EXPERIENCE QUALIFICATIONS

• 3 to 5 years of experience Patient navigation capacities

EDUCATION QUALIFICATIONS

• Required: High School Diploma / GED or equivalent

WORK SHIFT:

Days (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

About University Medical Center

University Medical Center, a world class academic medical center in LCMC Health’s incredible community of care, is the largest medical training center for healthcare professionals in Louisiana and has long served as the region’s safety net hospital for poor and underserved communities for 300+. Learn more about University Medical Center’s legacy and our vision of becoming the epicenter of medical care, education, and research.

Your extras

• Deliver healthcare with heart. 
• Give people a reason to smile. 
• Put a little love in your work. 
• Be honest and real, but with compassion.  
• Bring some lagniappe into everything you do.