Research & Development Product Engineer for the Market II

If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere.

Who we are:
ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services.

At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer:
• Multiple medical plans including a high deductible, low cost health plan
• Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
• Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
• Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
• Employee Stock Purchase Program with additional opportunities to earn stock in the Company
• Retirement planning through the Company’s 401(k)


Who we are looking for:
ACV is looking for a Product Engineer II to play a critical role in the development and scaling of our cutting-edge product portfolio. This role is the front-line force behind delivering, installing, testing, and supporting product and tooling in real-world environments, ensuring high performance, dealer satisfaction, and field readiness at scale.
You’ll work cross-functionally across engineering, product, and manufacturing teams to continuously improve deployment processes, debug issues, and ensure operational excellence. This role is ideal for someone who thrives in dynamic environments, enjoys hands-on work, and has a skill with customer success.
What you will do:
• Product Delivery:
Execute end-to-end deployment of the Viper system at dealerships nationwide, ensuring on-time, high-quality installations aligned with customer expectations.
• Customer Support:
Serve as the front-line technical expert for dealership partners, resolving issues, answering questions, and delivering a seamless Viper experience.
• Process Improvements:
Continuously identify and implement enhancements to installation, testing, and support workflows to improve efficiency and scalability.
• Documentation:
Create and maintain clear, actionable technical documentation to support installation, maintenance, and troubleshooting of the Viper platform.
• Installation & Product Logistics:
Coordinate logistics, site prep, and hands-on installation of Viper units, ensuring alignment with dealership operations and site-specific requirements.
• Product Testing, Debugging, and Experimentation:
Run structured tests, diagnose technical issues in the field, and support rapid experimentation to iterate on hardware, software, and deployment practices.
• Support Broader Manufacturing Teams: Work with manufacturing partners to surface field insights, validate assembly quality, and ensure readiness for scale as Viper production ramps up.
What you will need:
• Ability to read, write, speak and understand English
• 1-3 years of experience in production engineering or manufacturing
• Familiarity with defining and implementing quality process improvement methodologies. Quality certifications (e.g., Six Sigma Black Belt) are a plus.
• In-depth understanding of operational workflows and consumer needs.
• Strong problem-solving abilities with attention to detail.
• Exceptional verbal and written communication skills with the ability to engage with cross-functional teams.
• Proven ability to dr