Senior IT Support Consultant - Learning Spaces Technology - Specified Term

Information Technology Services (ITS) at the University of Iowa is seeking a Senior IT Support Consultant to serve as a key service owner within our Learning Spaces Technology (LST) team – the group responsible for strategy, standards, and support of audiovisual technology in more than 350 classrooms, conference rooms, and student computing spaces across campus.

As a member of the LST team, this position provides IT service management and coordinates delivery, customer experience, and support for multiple technology services used in physical spaces, including Meeting Room Technologies, Classroom Technologies, Student Computer Labs and several other A/V related services. 

Key Job Duties (not all inclusive):

·       Coordinate regular maintenance and testing of hardware/software changes in assigned LST services.

·       Facilitate tier 3, expert technical support of complex, wide-spread hardware and software issues for LST services.

·       Lead/coordinate service operations for assigned LST services.

·       Develop, review, and oversee the management of public, end-user facing documentation, as well as internal process documentation.

·       Manage services change projects including technology refreshes, new deployments, and other changes.

This is a hands-on role that requires strong organization, attention to detail, and ability to manage specialty shipments in a fast-paced environment.

This position has a project assignment of 2 years and is classified as a "specified term appointment" as a Senior IT Support Consultant (PIC3) with full fringe benefits.

There is an expectation that the individual in this position will maintain effective, civil, and respectful working relationships with the University of Iowa campus community and uphold the University’s commitment to creating a welcoming and respectful environment for all.

This position is not eligible for University sponsorship for employment authorization.

This is a 100% onsite position.

For a detailed job description, please email Melanie Bell at melanie-bell@uiowa.edu.

Qualifications:

Required Qualifications:

·       A Bachelor’s degree in an appropriate discipline or an equivalent combination of education and related experience in a technical field may also serve to meet this minimum requirement.

·       Professional support experience (typically 3-5 years) with conferencing/video conferencing technologies. 

·       Proficiency with a variety of A/V technologies and their integration into an enterprise environment.

·       Basic knowledge of Windows computers in an enterprise environment, and other enterprise.

·       Experience with technical project management, including a proven track record of initiating, managing, and comp