Clinical Network Lead

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

How will this role have an impact?

The Clinical Success team is responsible for clinical leadership and strategic clinical quality oversight of Signify Health’s clinician network conducting in-home and virtual health evaluations.  The team provides clinical support to the network, ensuring clinicians deliver high quality, high-value services that align with Signify Health’s policies, and service-level commitments to clients. 

The Clinical Network Lead is responsible for providing clinical guidance, support, and engagement through outreach, including but not limited to 1:1 coaching, field observations, Q&A sessions, and webinars to the network.  The Clinical Success team is dedicated to fostering a positive clinician experience and clinical excellence.

This role will report to the Senior Regional Clinical Manager, Clinical Success.
 

What will you do?

• Proactive clinical network engagement, support, targeted coaching and ongoing performance monitoring of Physicians, Nurse Practitioners, and Physician Assistants within a designated region.

• Perform comprehensive, as well as, targeted review of clinical documentation in order to identify appropriate coaching opportunities with follow-up 1:1 coaching.  

• Perform in-person and virtual ride alongs with providers.

• Provide urgent or emergent clinical support to field clinicians in real time. 

• Collaborate with multiple departments and internal stakeholders to address and ensure high-quality services and clinician experience.  

• Participate in staff meetings, conference calls, and other meetings as needed.

• Attend training sessions to acquire/enhance skills related to programs offered.

• Actively participate in committees, webinars, and other special projects. 

• Support regional and national company-sponsored events as needed. Ability to travel up to 25% of the time including ad hoc travel as needed.  

• Complete periodic  in-home and virtual evaluations for Signify Health annually. Obtain additional state licenses as requested by Signify Health. Minimum travel  and field work requirements subject to change depending on business needs. 

• Perform other incidental and related duties as assigned.

We are looking for someone with:

• Education/Licensing Requirements:

  • Board-certified Adult, Family, or Geriatric Nurse Practitioner, Physician’s Assistant, Board Certified, or Physician (MD/DO)

  • State license (unencumbered) required; no history of prior license actions or board-ordered restrictions that would prevent obtaining licensure in additional states upon request

  • Current credentialing with Signify Health or ability to obtain credentialing within one month of hire

• Reside and be licensed in one of the states in Signify Health’s Central or West Regions which includes the following: WA, OR, CA, ID, NV, MT, WY, CO, NM, ND, SD, NE, KS, OK, TX, MN, IA, MO, WI, IL, IN, MI, KY, OH

• Ability to: 

  • Adapt to rapidly changing business needs, effectively prioritizing internal and external business requests with urgent deadlines

  • Navigate difficult conversations with high level of empathy and professionalism

  • Obtain proficiency with the Signify Health in-home evaluation (IHE) application and the IHE process within 3 months of hire

  • To work Signify Health normal business hours of M-F 8:00 AM - 5:00 PM CST; additional hours required to meet project deadlines as needed. Available for occasional evening and weekend calls

  • Work at a desk with regular use of computer and headset in a dedicated, private work area free from distractions.

  • Lifting requirements of 20 pounds occasionally unassisted

  • Ability to travel by airplane with overnight hot