Program Manager III, Community (ICM)

Program Manager III, Community (ICM)

Job Overview

Location/Schedule: This position is based at the Plaza Health Center located in SE Portland, OR. The schedule for this position is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Position: Program Manager III, Community

Program: Intensive Case Management

Cascadia’s Mission and Vision:  

Mission: Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve. 

Vision: We envision a community where everyone benefits from whole health care, experiences well-being, and has a self-directed, connected life. 

Position Description: The Program Manager III is responsible for assuring that the Intensive Case Management (ICM) Program is administered in accordance with the program plan and that program goals and objectives are met.  The position involves staff supervision, program operation, and clinical oversight of enrollment to outpatient mental health services, while supporting a Trauma Informed Care environment. With the high prevalence of trauma among individuals receiving mental health services, it is required the Program Manager III understand the effects of trauma on health, coping, and other aspects of the lives of those we serve.  Each program must operate in compliance with city regulations, state licensing standards, county requirements, internal policies and standards, and other applicable guidelines. 

Essential Responsibilities 

This position description is not intended to be an all-inclusive list of responsibilities, skills, or working conditions associated with the position.  Management reserves the right to modify, add or remove duties as necessary.   

• Understand, model and support staff in the philosophy of practice designed to enhance recovery, using the core principles of strengths-based, community-based services.  

• Utilize and train staff in the primary tools that are used in Strengths Model practice, including the Strengths Assessment and Group Supervision. 

• Dedicate at least eight hours per week to the following activities for a team of case managers: two hours of group supervision, two hours reviewing charts for strengths-model compliance, two hours providing feedback on charts and clinical practice, and two hours of field monitoring.  

• Be the point of contact for the program with referents and community partners for screening and assessment into the program and the coordination of services and administrative processes.   

• Ensure each case manager has access to field mentoring at least twice a month. 

• Establish work plans and priorities for staff members. Conduct quarterly discussions with staff on progress towards professional development goals. 

• Provide training and guidance to staff to ensure that program goals and objectives are met. 

• Conduct performance reviews for staff members or provide the Clinical Director with information necessary to assess performance. 

• Assess the progress of staff members and take corrective action as needed. 

• Monitor the overall effectiveness and efficiency of the program and recommend changes that increase the level of service, overall efficiency and reduce costs. 

• Assist in the development of the program’s operating budget. 

• Monitor expenses to assure that the program operates within established budget or that budget overtures are warranted. 

• Prepare various reports for the Clinical Director or other stakeholders as required/requested. 

• Assure that staff members document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance with all agency policies, program procedures and local, state, and federal regulations.  Maintain accurate and up-to-date documentation associated with billing, assessment, treatment, client’s progress and other activities, as required. Hold employees accountable to meet or exceed assigned billing targets.   

• Assist staff members by helping to resolve difficult client/program situations.  

• Adhere to generally accepted treatment standards, departmental rules, company policies and terms and conditions of contracts or grants. 

• Respect and honor client rights and responsibilities and demonstrates professional boundaries and ethics. 

• Work cooperatively in a team setting to coordinate continuity of care.  

• Assist in crisis situations as appropriate, foll