Product Manager - Enterprise Consumer Products

Center 3 (19075), United States of America, McLean, Virginia

Product Manager - Enterprise Consumer Products

Product Management 

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Do you dream of well-designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money?  If you answered yes to all of these questions, then product management at Capital One may be a fit for you

About the Team 

In Enterprise Consumer Product (ECP), our mission is to deliver transformative customer experiences, and the user-centric platforms that enable them, to empower Capital One customers on their financial journeys and beyond. ECP is organized into five distinct yet complementary domains, each responsible for a specific portion of the customer experience within Capital One’s digital ecosystem. Descriptions of each of these five domains are below:

• Core Platforms -Build the best platforms to support our customers, users and our growing business

• Digital Customer Experience - Create engaging digital experiences to deepen relationships and drive business values

• Messaging & MarTech - Delivering the right message to the right customer at the right time in the right channel through a scalable messaging platform and user-friendly self-service tools

• Strategy - Shape the strategy for Capital One’s customer experience platform

• Horizontals - Lead problem solving and seamless delivery for key strategic and cross-cutting initiatives 

 

In this role, you’ll be expected to demonstrate proficiency in four key areas

• Human Centered 

  • You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming

  • You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria

  • You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences

• Business Focused 

  • You’ll own and prioritize the near-term product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes

  • You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team

• Technology Driven

  • You’ll understand and leverage technology and end-state architecture vision to partner with technology team to drive comprehensive design decisions out of white space technical problems

  • You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead

  • You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing

• Transformational Leadership 

  • You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence 

  • You’ll Contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and developing junior product associates

We want you if you are: 

• Intellectually Curious. You