We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

About the Fenway Hotel

Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development property and a member of the prestigious Autograph Collection® of Marriott International, Inc.

The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. We’ve created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you.

It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today!

Overview of the role 

Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and most importantly hospitable and warm arrival / departure experience.

Schedule Availability

• Open availability preferred
• Available for both AM & PM shifts w/ PM shifts being primary:
  • AM shifts are typically 7am-3pm
  • PM shifts are typically 3pm-11pm
  • Mid-shifts are variable between 7am-11pm

Essential Job Functions

• Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name.
• Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest.
• Process mobile arrivals and execute flawless service in remote check in area according to property, company, and brand guidelines.
• Actively engage guests in and promote hotel loyalty program including new guest program enrollments.
• Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
• Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
• Assist and resolve any guest billing inquiries and/or concerns.
• Consistently utilize Empower guest experience tool to reference, maintain, and add guest requests, preferences, and communication details in accordance with property, company, and brand guidelines. 
• Execute all required front office reports, pre-arrival planning, and checklists as outlined by leadership.
• Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
• Assist with guest luggage and receive, store, and deliver both luggage and mail.  
• Respond to and resolve all guest inquiries and/or opportunities utilizing appropriate empowerment guidelines.
• Follow scheduled shifts and follow break and lunch requirements.
• Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Report any suspicious activity or unusual items in room to hotel leadership and/or loss prevention team
• Report any irregular behavior from guests in public areas and or in room.
• Ability to take initiative and handle assignments with limited supervision.
• Follow all hotel policies and procedures as outlined in the team member handbook.
• Maintain cleanliness and order of work area.
• Perform other duties as management requests to service our guests.

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred
• Previous Opera PMS experience preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., computers, tablets, and iPads 
• Proven experience working in a clean, organized, and efficient manner 
• Ability to take initiative and handle assignments with limited supervision 
• Experience in handling confidential information 
• Strong collaboration skills and ability to coordinate wi