Red Coat - Patient Guest Services Assistant I

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Red Coat - Patient Guest Services Assistant I

                        

Location

Cleveland

                    

Facility

Cleveland Clinic Main Campus

                     

Department

Patient Guest Services-Main Campus Hospital

                      

Job Code

G10015

                     

Shift

Day/Evening/Night/Weekend

                       

Schedule

7:00am-10:30am/4:00pm-7:30pm

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

 

The Patient Guest Services Assistant I, serves as a highly visible brand ambassador and resource to patients, family members and visitors by facilitating a warm, caring, comfortable and informed experience at Main Campus.    

 

 A caregiver in this position works variable part-time 20 hours weekly and minimum 4 hour shifts, generally from 7:30am of 4:30pm as needed. 

 

A caregiver who excels in this role will:  

• Ensure patients, family members and visitors have peace of mind by utilizing the Communicate with H.E.A.R.T. models, setting expectations and delivering empathetic care. 

• Greet, welcome and assist patients, guests, and colleagues by aiding, providing campus directions, obtaining wheelchairs and providing minimal transport. 

• Access patient information to confirm appointment times, appointment locations and room numbers. 

• Provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping, and amenities) in the hospital and within the community. 

• Collaborate with leaders across the health system to design and implement improvement programs to enhance the overall patient experience. 

• Correct and/or report safety, maintenance, and cleaning needs. 

• Respond to Code Blue and Code Red emergencies with appropriate equipment. 

• Coordinate patient needs with other departments. 

 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Basic computer skills (e.g., Epic, outlook, and other internal systems) 

• Two years of experience in a customer service role with at least one year providing face-to-face customer service 

 

Preferred qualifications for the ideal future caregiver include:  

• Associate’s Degree 

 

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