Senior Implementation Consultant

Thrive as a Senior Implementation Consultant, a role designed for elite professionals who possess a high-density skill set in both accounting and software architecture. This position is a premier blend of high-stakes customer-facing delivery and strategic internal influence, serving as a springboard into senior leadership roles within Service Delivery, Strategy, or Operations.

The Opportunity

You will be the dedicated subject matter expert for accounts attached to our highest-value relationships, managing complex, large-scale implementations (often 100+ entities). This isn’t just about software setup; it’s about managing end to end implementation in a high-stakes ecosystem involving C-suite executives, external accounting partners, and internal engineering teams ensuring they have the confidence in our platform required for it to become the bedrock of their business growth.

Responsibilities

Key Responsibilities

• Complex Multi-Entity Architecture: Lead end-to-end implementations for large-scale customers, focusing on consolidated reporting, intercompany complexities, and high-volume entity management.
• Technical Advocacy & Gap Resolution: Identify technical platform gaps for enterprise-level customers and work directly with Engineering teams to develop and implement resolutions.
• End-to-End Onboarding Management: Orchestrate all attached product onboardings and lead comprehensive employee education sessions to ensure high adoption and value realization.
• Strategic Service Evolution: Partner closely with Senior Leaders in Service Delivery and Strategy to identify areas of customer friction to supply documented recommendations on product improvements and service workflows.
• On-the-Ground Consultation: Provide high-touch, 'white-glove' assistance directly within customer business offices when necessary to drive successful outcomes.

Qualifications

• Experience: 8+ years in high-touch software implementation, management consulting, or professional services.
• Accounting Expertise: 8+ years experience and deep subject matter expertise in accounting principles,