Single Family Customer and Partner Management - Senior Associate

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued colleague on our team, you will contribute to overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. 
 
THE IMPACT YOU WILL MAKE 
The Single Family Market Engagement - Customer and Partner Management - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  

• Maintain customer relationships across business units and/or customer accounts and strive to do what's right for our customers.

• Identify executives, managers, and team members to support customer relationships. 

• Promote and sell Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities. 

• Provide support for operational activities.

• Provide subject matter expertise, best practices, and recommendations for teams across the organization. 

THE EXPERIENCE YOU BRING TO THE TEAM 

Minimum Required Experiences:

• 2 years of relevant experience

Desired Experiences: 

• Bachelor degree or equivalent 

• 4 years mortgage industry in a technology or lender capacity 

Skills 

• Relationship Management including managing and engaging stakeholders, customers, and vendors, building relationship networks, contracting, etc. 

• Influencing including negotiating, persuading others, facilitating meetings, and resolving conflict.

• Ability to frame ideas as systems and analyzing the inputs, outputs, and process.

• Business Insight including advising, designing business models, interpreting customer and market insights, forecasting, benchmarking, etc. 

• Skilled in presenting information and/or ideas to an audience in a way that is engaging and easy to understand.

• Adept at managing project plans, resources, and people to ensure successful project completion. 

• Manage initiatives designed to enhance our strategic relationships with technology solution providers across both internal and external stakeholders. 

• Experience helping an organization to plan and manage change in effort to meet strategic objectives. 

Tools 

• Skilled in Microsoft Office/Team applications 

• Experience using Salesforce CRM 

Single Family Market Engagement - Customer and Partner Management - Senior Associate

Target Salary Range: $94,000 - $122,000 a year

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Qualifications

Education:

Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location.