Account Manager - Fully Remote

Account Manager
American Public University System

This role is responsible for the account management of established partnerships. The role will be assigned to one of the following sectors to manage Public Safety, Corporate, Federal, and/or Third-Party Partners. The ideal candidate will be responsible for strengthening and growing these relationships and retaining current partnerships, as well.  This includes the promotion of the American Public University System (APUS) and its programs to current American Military University (AMU) accounts and prospective students associated with those accounts.  The selected candidate will establish and maintain relationships with organizations across industries, and key influencers to include executives, senior corporate leaders, mid-level managers and business development counterparts within the University.  The role requires attendance and representation at APUS at events and ceremonies, as well.

This role reports to the AMU Vice President of Business Development & Brand Management. External contacts may include executive, senior and mid-level managers, centers of influence, and key influencers at private corporations, government organizations, associations across multiple industries, and current and prospective students. Internal contacts may include fellow APUS employees up to and including the executive level and APUS students.

Responsibilities:

• Manages assigned accounts working to increase account penetration.
• Develops and enhances relationships with key influencers and stakeholders within assigned accounts.
• Seeks out and establishes key outreach opportunities to promote the University and its programs through collateral, events, communications, content, placements, distinctions, etc.
• Establishes quarterly goals and tactics to achieve those goals for key accounts.
• Creates and collaborates to create key items for events and outreach opportunities.
• Maintain the onboarding, launch and continual activation of their assigned accounts.
• Obtain and analyze metric and reporting data on partnership performance.
• Develop and execute strategies to bring enhanced experiences and success to partners to meet their employee development needs through account management and establishing awareness for opportunities for their business development counterpart.
• Maintains confidentiality of all APUS information.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks; participating in professional organizations.
• Documents all account management using customer Sales Force.
• Prepare briefings and present information to internal and external stakeholders regarding trends, issues, and opportunities.
• Works closely in a team with designated APUS business develop and marketing professionals for responsible market sector.
• Performs other duties as assigned.
• Strong listening and presentation skills.
• The ability to “think on their feet.”
• Must have excellent verbal, written, communication and interpersonal skills with a strong customer focus.
• Must be proactive, self-motivated, and possess the ability to motivate others.
• Account Management and Sales Force system knowledge.
• Ability to manage and grow existing accounts.
• Ability to audit account health, identify service gaps, and act expeditiously to remedy.
• Ability to establish priorities among multiple tasks.
• Ability to operate independently to accomplish the assigned mission.
• Ability to translate general mission guidance into specific actions.
• Ability to make logical decisions that support the intended objective, considering the best interests of APUS.
• Professionalism and a high degree of emotional intelligence with forward-thinking problem solving and resolution management skills.
• Ability to anticipate, embrace, and manage change as appropriate.
• Ability to manage expenses to assigned budget.
• Strong digital research skills, ability to find, absorb and analyze market information and recognize patterns and trends quickly and accurately.
• Performs other duties as assigned. 

Requirements:

• Bachelor’s Degree from an accredited institution required, master’s degree preferred
• Prior account management experience in an academic setting preferred.
• Four to six years’ experience with demonstrated success in account management, business development, corporate outreach or lead generation; preferably in the education industry.
• Must be fluent in Microsoft Office applications and use standard electronic resources.

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