Technical Manager, MRP Application Engineering

About us

Intelligent Manufacturing is on an exciting growth journey, building the new digital era of manufacturing. Our digital manufacturing solutions automate and connect the component manufacturing value chain – from design and planning to preparation, production and verification. Our objective is to make the shift towards efficient and sustainable manufacturing. As the market leader in CAM and metrology software, with a global footprint and over 400,000 software licenses, we have a unique foundation to build on. Read more about us here.

SigmaNEST one of the growing business units within Intelligent Manufacturing is the leading provider of innovative end-to-end CAD/CAM software solutions to help professional fabricators increase ROI by optimizing material utilization, machine motion, manpower, and data management. SigmaNEST is simply the best nesting software in the industry. With unmatched versatility and maximum scalability, the comprehensive product portfolio covers the full range of fabrication workflow; from quoting to shipping, including robust integration with a wide range of business systems.

Our customer commitment is to help expand their potential by providing smart software solutions that drive the future of manufacturing. With direct representation in over 15 countries and 100+ product resellers, our customer focus is supported by a worldwide team of consultative professionals and experienced product experts.

Role Overview: 

The Application Engineering Manager for MRP Solutions leads a team of Application Engineers and Project Engineers responsible for delivering high-quality implementation, support, and training services for SigmaNEST software solutions. This role ensures customer satisfaction through strategic planning, team development, and operational excellence. 

Only candidates who are legally authorized to work in the United States without the need for current or future sponsorship will be considered.

Key Responsibilities: 

Team Leadership: Guide, mentor, and support a team of Application Engineers, and Project Engineers, fostering a collaborative and results-oriented environment. 

Project Oversight: Supervise the analysis, implementation, and support of MRP/ERP software projects, ensuring alignment with client needs and company standards. 

Customer Engagement: Act as a senior point of contact for key clients, ensuring high levels of satisfaction and proactively addressing escalations. 

Process Improvement: Continuously evaluate and improve internal processes related to software deployment, training, and support. 

Cross-functional Collaboration: Work closely with Sales, Product Development, and Customer Support teams to align technical services with business goals. 

Performance Monitoring: Define KPIs, monitor team performance, and implement strategies for continuous improvement based also with the Sandvik’s core values 

Delivering outcomes for our customers – not just a project or a service – we only succeed when the customer is producing parts 

Required Skills and Qualifications: 

• Proven experience in managing technical teams, preferably in software implementation or IT consulting.