Associate IT Service Mgr - Audio/Visual Production

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

Unum is hiring: Associate IT Service Manager – Audio-Visual Production to join our Columbia, SC campus. This role is responsible for delivering exceptional technical support and production for onsite events, seminars, and conference room systems.

In this highly visible role, you’ll:

Oversee technical operations for onsite event spaces and seminars (small to large scale)
Manage conference room systems and ensure top-tier performance
Collaborate with IT, corporate communications, event coordinators, and executive leadership
Design and implement A/V and lighting setups for live events and streaming
Troubleshoot and resolve A/V issues in real time

Job Specifications

• Bachelor’s degree, or equivalent relevant work experience.

• 2+ years' experience in audio/visual, IT support, public broadcasting and/or event management.

• Experience using Microsoft collaboration tools, ideally Teams, Planner & Bookings.

• Experience working with IT Service Management Systems, specifically ServiceNow.

• Experience with producing Live productions, Camera operation, video switching & editing, audio mixing – general broadcast and streaming equipment and software with specific knowledge pertaining to ProPresenter, Blackmagic, Finalcut and Adobe Creative Suite.

• Some experience and knowledge supporting Video Conferencing solutions (Crestron, Poly, Yealink, Logitech, Solstice, etc.) including, installation, support, and troubleshooting.

• Demonstrates the ability to think critically and challenge conventional thinking.

• Strong communication and coordination skills across all organizational levels.

• Ability to work under pressure, pivot quickly, and maintain a calm, professional demeanor.

• Able to manage sensitive and sometimes confidential information.

• Self-motivated and able to take responsibility as well as taking a proactive approach to daily tasks.

Additional Job Specifications

• Must be able to accommodate a flexible work schedule at times due to the type of event.

• May be required to work outside of normal business hours that can include nights and weekends.

• Physical exertion (i.e. lifting, carrying, pushing, and pulling of AV equipment and event related furniture) will be required to perform the essential job functions.

Principal Duties and Responsibilities

• Lead the technical operations for onsite event spaces, from small meetings to large-scale employee events.

• Manage conference room systems and ensure optimal performance across the Columbia campus.

• Works closely with the audio-visual engineers

• Collaborate with IT teams, corporate communications, event coordinators, and senior executives to plan and execute high-quality A/V and live-streaming services.

• Design and implement audio/video layouts, lighting setups, and production workflows.

• Troubleshoot and resolve A/V system issues in real time to ensure smooth event execution.

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Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. Fro