Recent Graduate - Site Operations Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

This is required as a part of building a new Reliability team focused on entirely on monitoring and responding to incidents affecting merchant experience.

Job Description:

Meet our Team:

The PayPal SRE team aims to create the most reliable commerce platform on the planet. We engineer AI driven reliability platforms that measure, monitor, and protect the experience of PayPal merchants and customers.

You will be part of a production operations team within a new SRE organization focused entirely on merchant experience. This team will add to our platform of world class automation and observability tools to create features that give us greater visibility and faster response to any issue affecting merchant experience.

Your Way to Impact:

• Work directly with Product Development teams on features, operations, and reliability engineering, to improve the outcomes that our merchants deserve.
• Learn quickly and be able to triage and remediate production system and application incidents while practicing balanced incident response.

Your Day to Day:

• Shift based team protecting our merchants by serving as a first responder for our systems and applications.
• You will facilitateconstructive retrospective sessions to help us enhance the whole lifecycle of operational response—from inception and design, through deployment, operation and refinement.
• Ensure the proper documentation of incidents affecting our merchants, with the appropriate data collected for the use of our various reliability platforms.
• Develop and improve production monitoring and management capabilities using existing platforms and tools.
• Work with the Production Operations Manager to take on problems, escalate, and resolve critical site incidents.
• Be the primary enabler in the reduction and elimination of issues affecting merchant experience.

What you need to bring:

• Desire to be part of a shift based team with hands on responsibility to protect the experiences of our merchants.
• Skills in Python or other industry standard software development languages (e.g., Java, Node)
• Strong experience with Monitoring applications – Splunk/DataDog
• Experience with GCP and related services a strong plus.
• Good understanding and working knowledge of networking principles, internet fundamentals, Operating Systems, and application stacks and should be comfortable using Linux command line.
• Experience with GitOps/Oper