Senior Client Success Analyst

Let’s be unstoppable together!

 

At Circana, we deliver growth to clients based on big data—our predictive analytics and forward-thinking insights help consumer packaged goods, health care, retailers, and media companies remain relentlessly relevant, capture marketing share, connect with consumers, and deliver market-leading growth. The convergence of our proprietary, on-demand cloud-based technology and our client-focused colleagues leads to a seismic shift in drivers of success in all industries.

Do you love ‘wowing’ the client? Do you want to be part of an awesome, global team? If so, consider joining us as a Retail Client Service Analyst. To be successful in this role you will be a fast learner, great team player and strong communicator. You’ll be comfortable working in a rapidly evolving environment. Day to day responsibilities include supporting Retail Clients globally with centralized operational tasks to ensure an excellent client service. As well as leading team and projects within operations and overseeing the successful delivery of Operational tasks which could include supporting report delivery, user administration, quality checks and resolving daily client inquiries with speed and accuracy.

 

We expect you to demonstrate autonomy in your role, including identifying and improving processes for a better client experience. You’ll be organised and methodical in your approach, demonstrating strong precision in tasks and excellent time management skills. As well as being a mentor, trainer and support for other team members. You will be expected to lead and be responsible for management standards and ensuring team success.

 

As your clients and team members will be in other regions, you’ll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross vertical collaboration. This will require you to demonstrate strong organisational awareness, communication and interpersonal skills.

 

Main Role Responsibilities:

n Lead and mentor team members completing operational tasks as part of the Client Service Center. Tasks may include data input, client communications, data investigations, User Administration, and additional operational related retail client tasks. Must ensure team is collaborative and meeting set SLAs and Goals.

n Lead small projects and teams ensuring standardisation across Client Service Center and help train, develop, coach and mentor team members.

n Support us in exceeding revenue targets through high quality service and data delivery, by ensuring your teams and projects are meeting team and individual targets.+

n Act as an escalation point for issues internally and externally in EMEA and ensure these are deal with quickly and with best client experience. Manage Complex Client enquiries autonomously

n Thrive working in fast paced, rapidly adapting environment, including speed, accuracy, and time management.

n Work cross functionally with internal technical and commercial teams with high level of communication and tracking.

n Utilize creativity to identify new techniques and processes, supporting continuous improvement.

n Align with global team members to ensure consistent experiences and visibility.

n Analyst may be required to perform other customer success responsibilities, including, but not limited to, data quality validation of models and managing user provisioning

 

Qualifications/Skills:

n Demonstrated proficiency with various computer software, including MS Excel, Word, PPT and other reporting and business intelligence applications

n Ability to work in a fast paced, rapidly changing environment easily.

n Experience with using data and data analysis.

n Experience in Consumer-Packaged Goods (CPG) company or Retailer preferable

n Ability to complete projects and tasks with speed and autonomy.

n Bachelors preferable in Business or Data Sciences

 

Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

 

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

Stay Curious: Being hungry to learn and grow, always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire