Lead Case Management Specialist

Lead Case Management Specialist

Salary Range: $58,000 - $60,000 per year plus full benefits

Department: Government Programs
Reports To: Participant Coordinator
Position Type: Full-Time
FLSA Classification: Exempt

Job Summary:

The Lead Case Management Specialist plays a crucial role in empowering Program participants by fostering long-term career success, identifying and addressing employment challenges, and enhancing overall economic stability. This position is responsible for developing and implementing individualized employment plans tailored to participants' unique needs, abilities, and interests. The Lead Case Management Specialist will help facilitate access to occupational training, supportive services and employment opportunities. Through a client-centered approach, strength-based model, the Lead Case Management Specialist will support participants' success, continuously refining strategies and resources to improve employment outcomes. Additionally, this role provides leadership, mentorship, and professional development to a team of two Case Management Specialists, ensuring quality service delivery and team effectiveness.

Key Responsibilities:

Team Leadership & Development:

• Lead, mentor, and provide professional development to two Case Management Specialists.
• Conduct regular team meetings to review caseload progress, share best practices, and address challenges.
• Provide guidance and support to team members on complex cases and problem-solving.
• Monitor team performance and provide constructive feedback to enhance service delivery.
• Assist in onboarding and training new Case Management Specialists.
• Foster a collaborative team environment focused on participant success.

Participant Support & Case Management:

• Manage an assigned caseload, ensuring participants receive necessary support for employment and training success.
• Conduct enrollments and assessments in compliance with grant requirements.
• Develop and implement individualized employment plans tailored to participant training and employment goals.
• Provide guidance on job readiness, career development, and skills training opportunities.
• Recommend and refer participants to community resources
• Identify and provide support services to remove impediments that hinder participants' economic mobility.
• Ensure ongoing mentorship and coaching for job retention and wage progression.
• Maintain accurate documentation and case records in the case management system.

Program Coordination & Compliance:

• Collaborate with local workforce development staff and community partners to connect participants with career, employment, and other needed resources.
• Ensure adherence to program policies, grant guidelines, and compliance standards across the team.
• Track and report key program performance metrics, including job placements, earnings, and credential attainment.
• Review team documentation and case files to ensure quality and compliance standards are met.

Administrative & Data Management:

• Input participant data and documentation requirements into the case management systems.
• Maintain and organize participant records with confidentiality and compliance with PII regulations.
• Assist with documentation, reporting, and performance tracking.
• Monitor team data quality and accuracy in case management systems.

Required Skills & Competencies:

• Leadership & Team Development: Ability to mentor, coach, and develop team members while fostering a positive work environment.
• Time Management: Ability to prioritize tasks, manage caseloads, and meet deadlines while supporting team members.
• Communication: Strong written and verbal communication skills to interact effectively with participants, colleagues, team members, and leadership.
• Problem-Solving: Analytical and critical thinking skills to develop solutions and assist participants and team members effectively.
• Technology Proficiency: Experience with case management systems, data entry, and office software (Microsoft 360, HMIS, Crelate, Adobe, PandaDoc, RingCentral, etc.).
• Organizational Skills: Strong attention to detail in managing records, tracking participant progress, and ensuring program compliance.
• Adaptability & Flexibility: Ability to adjust to evolving client needs, policies, and organizational changes.
• Ethical Decision-Making: Commitment to