Global Quality Manager

In billions of syringes and in every second car worldwide, Datwyler components make an important contribution to the safety of patients and drivers. The high-tech company focuses on high-quality, system-critical elastomer components and holds leading positions in attractive global markets such as healthcare, mobility, connectivity, general industry and food & beverage. With over 25 production sites on four continents, sales in more than 100 countries and over 8,000 employees, the company, headquartered in Switzerland, generates annual sales of more than CHF 1,000 million.

Our employees are the heart of Datwyler - we treat each other with respect, trust and appreciation. We have strong roots and values that have been well established in our 100-year corporate history. Become part of our great team as a...

About the role

Are you a seasoned quality management professional looking for a new challenge? Join our team as a Global Quality Manager and play a pivotal role in driving the development and enhancement of our global quality management system (QMS). You'll provide expert support to strategic customers on quality-related matters and help lead our organization towards quality excellence.

 

Key responsibilities:

Develop and Enhance Global Quality Management System (QMS):

• Lead the development, implementation, and continuous improvement of the global QMS.
• Standardize QMS processes and procedures across all company sites to meet industry standards and regulations.
• Identify opportunities for streamlining global processes and enhancing efficiency within the QMS.
• Collaborate with cross-functional teams and global process owners to implement quality initiatives and best practices.
• Foster a culture of continuous improvement and quality excellence throughout the organization.

 

Provide Customer Support:

• Serve as the primary point of contact for strategic customers on quality-related issues.
• Address customer inquiries, concerns, and feedback related to product quality.
• Conduct quality reviews to ensure compliance with customer requirements.
• Collaborate with sales and local quality teams to resolve quality-related issues and maintain customer satisfaction.
• Develop and manage global quality and specification agreements involving multiple sites.
• Coordinate internally and liaise with customers until completion of agreements.

 

Implement Quality Training and Education Programs:

• Develop and deliver training programs to enhance quality awareness and competency across the organization.
• Provide guidance and support to employees on quality standards, procedures, and best practices.
• Ensure employees are equipped with the necessary skills and knowledge to uphold quality standards.

 

Change Management Support:

• Organize and coordinate meetings with stakeholders to support the global change management process.
• Oversee action plans and follow up with action owners until completion.

 

Support for Global Projects: