Sr. Manager, EDI & Enrollment Solutions

Combined Insurance, a Chubb Company, is seeking a Sr. Manager of EDI and Enrollment Solutions to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

Job Summary 

The Sr. Manager, EDI Large Case will be responsible for developing and leading a large case EDI practice to provide outstanding technical consultative guidance to external clients and sales partners.   This position will be responsible for establishing industry best practices and standard service levels across all channels to promote a culture of timely and successful resolution of client needs and improving the overall client experience. Clients include (but not limited to) brokers, enrollers, employer groups, sales channels, and supporting home office functions. 

In tandem with the Director of Enrollment Technology & EDI, the Sr. Manager is accountable for improving and maintaining relationships with external Enrollment Partners and vendors, internal Sales and Account Management partners, all operational functions (including but not limited to Implementation, Billing, Claims), Customers, and Brokers to improve persistency, support new sales, and post-sale technical support.   This leadership position will support our internal sales organization and external clients within our fast-growing Worksite division to ensure successful implementation of third-party enrollment technology vendor relationships. 

 

This position requires strong relationship management, communication, leadership, judgement, and problem resolution to meet the diverse needs of our team as well as our internal and external clients.

 

Responsibilities 

• Lead EDI team to drive continuous improvement, direct workflows to optimize service outcomes and achieve a recommendable customer experience.
• Promote a culture of high performance, continuous improvement and Change Management that values learning and a commitment to quality. 
• Single source of contact for clients and external partners during the enrollment process. 
• Demonstrate a solid knowledge of Combined products, services including administration and billing and technology platforms.
• Establish and build cohesive partnerships with internal and external customers.
• Deliver exceptional and timely customer service when addressing enrollment questions and issues.
• Manage and steward EDI Enrollment File issues toward resolution in a timely and efficient manner.
• Conduct regular team meetings, 1:1 conversations, and participate/speak at all other calls/meetings as needed.
• Engage team via coaching and mentoring to maintain culture of continuous improvement.
• Responsible for service delivery up and thru post enrollment. 

COMPETENCIES 

• Business Acumen:  The ability to apply technical expertise, special knowledge, maturity, and judgment to business issues and, as a result, improve Combined and/or team performance. Demonstrates technical, business and market knowledge and leverages it to Combined’s advantage.  Is analytical, data-driven, and fact-based in decision-making. Remains an active student of the Combined Insurance business.  Maintains both a “big picture” perspective and a detailed operational understanding of one’s own area of responsibility.
• Influence: Understands how the company works, manages the matrix, and collaborates with and influences others to get things done, even without formal authority.  Communicates effectively and passionately about our business.  Can persuade, convince, and influence people on important issues.  Anticipates and prepares for how others will react and can overcome resistance. Deepens relationships at all levels – within Combined and outside.
• Inclusive Team Leadership:  Effectively manages the performance of all team members, motivating and inspiring others toward achieving specific goals. Can adapt leadership style to individual differences and preferences; allows for divergent