Staff Reliability Engineer

Company Description

Veza is the pioneer in identity security, purpose-built to answer the fundamental question enterprises face: who can and should take what action on what data. Veza's Access Graph platform maps an organization's entire identity ecosystem across users, groups, roles, policies, permissions, and resources—providing deep visibility and control over human, non-human, and agentic identities across SaaS, cloud, on-prem, and custom applications. With over 30 billion access permissions under management, global enterprises including Blackstone, Expedia, and Wynn Resorts trust Veza to manage privileged access monitoring, non-human identity security, access entitlement management, and next-generation identity governance.

Founded in 2020 and headquartered in Redwood City, California, Veza is now part of the ServiceNow family, with the acquisition closing in March 2026. The combination brings together Veza's AI-native Access Graph with ServiceNow's AI Control Tower and agentic workflows, enabling organizations to enforce end-to-end identity security rooted in the principle of least privilege across applications, data, cloud environments, and AI agents. For engineers joining Veza today, this means the scale and resources of an enterprise platform company, with the product velocity and mission-driven focus of a security innovator at a pivotal moment in the industry.

Job Description

We are seeking an exceptional Staff Site Reliability Engineer to lead critical infrastructure initiatives and drive innovation across our organization. You'll architect scalable solutions, navigate complex technical challenges independently, and deliver results under tight deadlines in a fast-paced environment. You'll work cross-functionally alongside builders who have helped shape the success of companies such as Google, Okta, AWS, and Snowflake.

We are building the next generation identity security platform for the multi-cloud era - will you join us?

You will:

Strategic Leadership & Technical Execution

• Lead enterprise-wide reliability and infrastructure projects across multiple teams with high autonomy
• Navigate ambiguous problem spaces and deliver innovative solutions under tight deadlines
• Architect and deploy solutions for Cloud Prem and SaaS customers at scale
• Drive technical innovation and establish SRE best practices across the organization
• Respond to critical incidents, lead root cause analysis, and implement long-term resolutions
• Develop automation solutions to streamline operations and reduce manual workload
• Participate in on-call rotation and ensure effective incident handoff and documentation
• Lead compliance-focused infrastructure initiatives and partner with Security teams on control implementation across cloud environments

Cross-Functional Collaboration & Communication

• Partner with Engineering, Product, and Customer Success teams to align reliability goals with business objectives
• Communicate complex technical concepts effectively to technical and non-technical audiences, including executives
• Influence technical decisions across teams through thought leadership and demonstrated expertise
• Build consensus and drive adoption of new tools, processes, and architectural patterns

Customer-Facing Technical Leadership

• Provide tier 2/3 technical support to enterprise customers for complex troubleshooting
• Work directly with customer technical teams to resolve deployment, configuration, and integration challenges
• Conduct technical onboarding and provide expert guidance on platform architecture and best practices
• Create customer-facing documentation, troubleshooting guides, and run-books
• Lead customer calls and technical discussions as a trusted advisor

Team Development

• Mentor SRE and engineering team members, elevating technical capabilities
• Foster a culture of reliability, operational excellence, and continuous improvement

Qualifications

Required Experience

• US Citizenship Required — role requires or may require federal security clearance
• BS degree in Computer Science or related field (or equivalent practical experience)
• 7+ years in Site Reliability Engineering, DevOps, or Infrastructure Engineering
• Proven track record leading large-scale, cross-team infrastructure projects from conception to production
• Demonstrated ability to work autonomously on ambiguous projects with tight deadlines
• Hands-on experience with major compliance frameworks (SOC 1/2, ISO 27001, FedRAMP Moderate/High) including infrastructure automation for control implementation and continuous audit evidence collection

Technical Expertise

• 5+ years with AWS (VPC, EC2, RDS, EKS, CloudFormation) and cloud