Manager – Price & Value Strategy & Business Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary: 

At CVS Health, our retail business is a critical part of our strategy it’s where and how consumers can take care of their everyday well-being with products that help with physical, mental, social and emotional well-being. Price & Value are a key component of the customer experience. We are looking for passionate, innovative, customer-centric thinkers who are comfortable using data, technology, critical thinking skills and insights to drive business results.

As the Manager of Price & Value Business Ops & Strategy, you will be responsible for facilitating the delivery of Price & Value transformation initiatives, with a focus on supporting strategy and roadmap development, management and storytelling.

You will play an important role in the central management and execution of the Price & Value team operations and communications.  You will also be assisting in developing and facilitating management routines to evaluate and action against milestones and key performance metrics for the business. You will report to the Lead Director and together will provide regular reporting and insights into senior management, highlighting progress, opportunity areas, and strategic recommendations.

 This role: 

• Drives robust Price & Value strategy forward through storytelling, road mapping, KPI development and measurement  

• Designs or participates in the design of robust and scalable processes and methodologies to enhance project and process management effectiveness. 

• Develops relationships across the organization, fostering collaboration, transparency, and alignment throughout the project and process management lifecycle. 

• Support functional experts in the coordination of technological capability development, financial forecasting and management, executional success and executive storytelling to drive integrated Price & Value success. 

• Advises the leadership team on best practices, industry standards, and organization-specific requirements for project and process management. 
   

You will thrive in this role if you are a strategic thinker, organized by nature, a curious learner, excel in connecting the dots, energized through cross-functional partnership, and excited about the future of retail.

Primary Job Duties & Responsibilities: 

Develop robust strategies.  

• Assist in development and execution of a comprehensive short and long-term transformation strategy roadmap to meet the business objectives of the Price & Value strategy 

• Routinely engages with peers and across stakeholder groups on future processes and capabilities, adapting plans as necessary to meet dynamically changing consumer environment  

• Closely monitors macro and micro trends in the retail environment to evaluate competitive landscape using internal/external data; makes adjustment recommendations to strategy and actions accordingly   

• Navigates ambiguity and change to achieve goals despite potential obstacles 

• Partners with the Price and Value teams continually innovate the holistic price, promotion, and coupon strategy, delivering a value proposition that is compelling and accessible to customers. This includes participation in strategy development, experimentation design & execution, process improvement, capability development, executive communication, talent development, etc.  
   

Manage and drive implementation of strategic project plans imperative to achieving organizational goals. Build processes and timelines to ensure cross-functional alignment and establish clear accountability. Bring knowledge of best project management tools and methods 

• Leverages a results-oriented mindset to assign appropriate timelines and accountabilities for initiatives, projec