(Independent Contractor): Content Maintenance Specialist- Generative AI

Udacity is a pioneer in online technical education, offering high-quality courses across a wide range of disciplines. Our catalog includes short and long programs, Nanodegrees (bundled courses), and content tailored to multiple skill levels, foundational, beginner, intermediate, and advanced as well as business leadership audiences.

To ensure our content remains current, impactful, and industry-aligned, we continuously review and update our courses. We take a data-driven approach to evaluating content quality and identifying outdated material. Key performance metrics, such as student satisfaction, lesson ratings, and page-level feedback, help us determine whether a course requires maintenance. Throughout the year, various courses are kept under active maintenance to ensure they receive timely updates. To do this effectively, we regularly collaborate with expert contractors who help update the course content.

As new needs arise, we contact qualified candidates within our contractor pool to share project details, scope, and timelines. Contractors work closely with a Udacity team member who provides tooling, guidance, and logistical support. In most cases, contractors operate as individual contributors, though they may collaborate with other teams, such as Content Developers, Program Managers, and Learning Architects, to define scope, set priorities, and gather necessary information about the content under maintenance.

About the School of AI 

We're building a contractor pool of AI experts to support our School of Artificial Intelligence.  The School of AI hosts a robust catalog ranging from foundational machine learning to cutting-edge Generative AI. Primary topics include, but are not limited to: Large Language Models (LLMs), Generative AI, Computer Vision, Natural Language Processing (NLP), MLOps, and AI engineering on major cloud providers (AWS, Azure).

Understanding Our Learning Infrastructure

To effectively maintain and update our cloud courses, you'll need to understand how students interact with our content. Our courses use two key technologies:

1. Udacity Workspaces
   For practitioner content, we provide in-classroom workspaces so students don't need to install or purchase any tools or set up environments locally. These workspaces are Docker containers running in Kubernetes, and students access them directly in the classroom page through their browser. There are different types: Jupyter, VS Code, SQL, and Web Terminal. These workspaces need continuous updates and patching, and the exercises/project starter code must be updated to remain compatible with the updated workspace.
2. Udacity Cloud Labs
   We also provide  temporary access to various cloud services providers via Cloud Labs. Cloud Labs are federated accounts allowing students to use AWS Console, GCP Console, or Azure Portal using temporary credentials. These cloud labs are pre-configured with RBAC and policies. Sometimes, we pre-create several resources via Infrastructure as Code to provision the resources required for an exercise or project.

If you thrive on challenges, want to make an impact, and are interested in joining our contractor community, we encourage you to read on and apply.

JOIN THE TEAM TODAY

Required skills/qualifications: 

A qualified candidate will have: 

• Strong proficiency in Python and experience with LLM frameworks (LangChain, LlamaIndex).
• Hands-on experience with major Model APIs (OpenAI, Anthropic, Google Gemini, Bedrock).
• Experience with Vector Databases (Pinecone, ChromaDB, Weaviate) and RAG pipelines.
• Knowledge of Agentic frameworks (e.g. LangGraph).
• Must have at least 2 years of software development experience in Python
• Experience working with version control systems (Git/GitHub)
• Ability to debug and update Python-based exercises and projects.
• Strong troubleshooting skills to resolve student-reported issues efficiently.
• Excellent written communication skills for documenting changes and providing clear instructions
• Strong attention to detail with a student-first mindse