Supervisor Ground Support - LAX

Department:

Ground Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

*** For external applicants only: Southwest Airlines will consider your interest for this position if you are currently a resident of the State of California.***

At Southwest Airlines, the Safety of our Customers, Employees, and aircraft is our number one priority. The Supervisor Ground Support supports the Ground Support Manager in leading Mechanics who maintain the ground equipment fleet for the Los Angeles Airport (LAX). This role will provide operational oversight during alternate shifts at a 24-hour mega operation as well as managerial responsibilities in the absence of the Manager to support Ground Operations' objectives and missions. The Supervisor Ground Support is an effective communicator and Leader who is excited to develop and support a Team in a dynamic, safe environment.   

Additional Details:  

•  A role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.   

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. 

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.

Model the Southwest Way

• Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
• Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
• Invest in leadership and self-growth through participating in continuous learning and development

Responsibilities

• Support and advise local station employees or leaders on their ground equipment fleet by responding to escalated issues, advising on equipment best practices, providing updates on repair work, and meeting frequently to ensure consistent, open communication
• Address station equipment needs and conditions specific to inclement weather, seasonal demands, emergency operations, or peak travel times to ensure minimal operational disruption
• Monitor the timely completion of a shop’s scheduled maintenance and repairs in the fleet management system. Influence Lead Mechanics as needed to ensure the optimal division of work among mechanics, shifts, or locations
• Act as a frontline resource for mechanics by providing side-by-side coaching and troubleshooting, and encouraging cross-knowledge sharing within the shop
• Defuse interpersonal conflicts prior to escalating to GSE Manager. Assist the manager in addressing mechanic performance issues in compliance with contractual requirements
• Foster a productive, harmonious team environment. Provide input on shop meetings and culture events when needed
• Maintain a culture of safety and compliance in the GSE shop environment by ensuring regular attention to safety meetings, audits, trainings, inspections, and programs
• Ensure adequate daily staffing by addressing immediate staffing needs in compliance with contractual requirements, managing mechanic work schedules and requests, and arranging downline travel
• Partner with lead mechanics to ensure mechanics have adequate parts and supplies to complete work in a timely manner. Provide feedback to parts vendors on service and set future expectations for quality, cost, and timeliness
• Support the GSE Manager in fostering low-cost activities and budget adherence.
• Recommend alternatives to repairs, purc