Managing Director of Operations

Company Description

KIPP Memphis Public Schools is part of KIPP (Knowledge Is Power Program), a national network of tuition-free, open-enrollment, public schools that are successful in helping students from educationally underserved communities develop the knowledge, skills, character, and habits needed to succeed in college and the competitive world beyond.  There are currently 270 KIPP schools across the nation serving nearly 120,000 students.  Founded in 2002, KIPP Memphis serves over 1,200 K-12 students in our three North Memphis schools and almost 900 alumni on their journeys to-and-through college with our KIPP Forward Program.

As a leader in providing high quality education for students who need us most, the KIPP Memphis team and family serves as a model of excellence and collaborates with other community organizations to raise the overall quality of education in Memphis. The mission of KIPP Memphis is to create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose - college, career, and beyond - so they can lead fulfilling lives and build a more just world.

Job Description

This is an ideal opportunity for an entrepreneurial individual to enhance and develop operational tools, systems,  and processes to help KIPP Memphis reach a new level of success. The Managing Director of Operations will lead implementation and maintenance of clear operational systems while building a data-driven, service-oriented  culture, guiding the planning and reporting systems for operations and project management. The Managing Director of  Operations will report to the Chief of Operations.

Essential Duties & Responsibilities

• Collaborate with the Chief of Operations to establish and accomplish organizational goals, objectives,  and strategic plans  

• Design and implement internal operational systems capable of supporting a network of five schools and facilitate ongoing assessment and evaluation of the organization’s growth initiatives with respect to:

  • Compliance and reporting 

  • Risk management 

  • Attendance 

  • Enrollment 

• Lead the KIPP Memphis COVID response by working directly with senior-level staff to tackle COVID-specific responsibilities; coordinating communications; liaising with public health; responding to positive cases 

• Lead the KIPP Memphis operations team, be responsible for regional day-to-day operational initiatives, and serve as a thought leader and subject matter expert on centralized regional and school operations 

• Develop and maintain strong collaborative relationships with Operations leaders in other KIPP regions,  sharing best practices, serving as thought partner, and exploring opportunities to leverage relative  strengths

• Drive efforts to achieve greater operations efficiency (such as outsourced solutions) while maintaining  the primary accountability to internal stakeholders to provide a high level of responsive customer  service that enables them to keep their focus on serving the scholars who need us the most 

• Responsible for setting and achieving customer-driven goals, identifying and implementing best practices, effective and efficient problem solving, and reporting status to stakeholders 

• Drive operational support to Directors of School Operations through training, project management, workflow  and development, and evaluation of team metrics

• Collaborate with School Operations teams to assess challenges and identify high-leverage improvements and develop solutions around KIPP’s school-level operations, including transportation and food services plans 

  • Facilitate bi-weekly meetings to ensure the sharing of best practices for school operations across the  district 

  • Facilitate weekly one-on-one meetings with School Directors of Operations to discuss operations and  compliance-related updates, training opportunities and deliverables 

• Manage all facilities, food service, transportation, and technology procurement processes for the district that  adhere to state and federal procurement policies 

• Oversee program budgets and reporting for child nutrition, facilities and transportation 

• Directly manage compliance efforts to ensure KIPP Memphis schools and regional compliance with all student/charter reporting requirements 

• Ensure compliance with all KIPP Memphis policies and procedures, and federal and state school regulations,  including operations training for new hires. Update and communicate processes and procedures to all  stakeholders 

• Secure contracts and manage relationships with consultan