Customer Quality Manager (Onsite)

Date Posted:

2026-01-26

Country:

United States of America

Location:

US-OR-WILSONVILLE-594 ~ 27300 SW Parkway Ave ~ BLDG 594

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

The Avionics business unit at Collins Aerospace is seeking an on-site Customer Quality Program Manager to support Military programs at our Wilsonville Oregon site. The Quality Program Manager acts as the primary customer point of contact for quality focused on improving satisfaction through quality improvement initiatives.  The Quality Program Manager serves as the customer’s voice throughout the organization and interfaces with an integrated product team to resolve known issues and drive preventative actions to reduce quality escapes. 

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands-on work environment to address problems and facilitate appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer. 

What You Will Do:

• Works within a matrix-based organization across product quality, supply chain quality, manufacturing engineering, operations, design, and customer support to provide solutions for the customer. 

• Acts as the “Voice of the Customer” to communicate customer needs back to the factory and ensures that the appropriate support is provided. 

• Triage product issues identified at the Customer’s Final Assembly Line to ensure seamless support for Collins’ products. 

• Must be willing to provide flexible support for high-impact issues that arise at the customer’s Final Assembly Line (may require limited support outside of normal working hours). 

• Collaborates with the customer to disposition product returns that are deemed to be conforming.  

• Participates in customer audits/assessments/visits when requested. 

Qualifications You Must Have: 

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience

• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely to executive leadership both internally and externally. 

• Customer support experience interfacing with an OEM and/or aftermarket customer. 

Qualifications We Prefer: 

• 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new product developments. 

• Technical familiarity with Avionics products & systems 

• FAA, EASA, and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired. 

• Ability to effectively lead a cross-functional team to drive quality improvement initiatives. 

What We Offer:

Some of our competitive benefits package includes:   

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions

• Healthy You In