Summary:

The Intake Specialist serves as a patient advocate and facilitates the process that allows for access to life changing care for members of the community. The Intake Specialist is a professional who serves as the first point of contact at the facility for all patients and families seeking services. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team. The Intake Specialist gains career experience to develop and progress with a nationally recognized behavioral health leader.

Job Duties, Skills, and Responsibilities:

Welcomes patients and their caregivers to the facility.

Meet with admitting patients to educate them regarding the admissions process and ensure a seamless transition to the appropriate program.

Gather, confirm and input medical, insurance and demographic information, with accuracy.

Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.

Understanding of admissions paperwork and the ability to explain all forms to patients/guardians.

Obtain all signatures needed for admissions including, but not limited to:

• Patient’s Rights

• Consent for Treatment

• Consent for the Release of Information

• All other admissions forms

Register patients in the Cerner system.

Distribute/Scan all documents required for admissions; ensuring proper labels and make sure they are accurate and saved in Cerner. 

Responsible for initial safety check (wanding, banding) and secure patient belongings, and may include either supporting as a witness or performing belongings searches at times.

Will be trained and willing to cover the receptionist position as needed.

Has the ability to manage patients in crisis; de-escalation, maintaining positive and welcoming positive patient experience intake environment

For unscheduled admissions, greet the individual; may offer a phone screening with Patient Access or may conduct the remaining steps in the admissions process (screening, review and scheduling) in collaboration with Patient Access.

General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it relates to admissions.

Demonstrate clear, accurate and timely use of clinical encounter documentation.

Comply with needed metric collection to facilitate continuous improvement.

Explain insurance coverage to patients during the admission process and answer related questions.

Involve the Supervisor in cases that require special attention due to the complex nature of the case.

Ability to communicate and coordinate transfer to and from Rogers.

Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.

Be available for on-call coverage as scheduled. Holiday and weekend rotations required. Willing to occasionally help at other Rogers Locations if need arises.

Provide clear case summary to on-call provider to provide recommendation for level of care, as needed.

Provide accurate and complete clinical documentation on screening to support decisions for appropriate level of care for each patient.

Reach out and collaborate with Patient Access to schedule bed assignment.

Apply good practice principles to job duties.

• Use good communication skills and tact to deal effectively with third-party carrier representatives, professional staff members, Hospital management, and employees.

• Use common sense in situations and respond appropriately in all communication modes (body language, verbal) to each patient, regardless of his/her behavior.

• Maintain a calm attitude and create a conducive atmosphere in difficult situations.

• Work cooperatively and supportively with Hospital staff.

• Remain courteous and respectful to others during work interactions and be willing to work out problems on a one-on-one basis.

• Complete assignments and documentation on time.

• Take responsibility for and manage day-to-day problems, including implementation of treatment plans and completion of all documents.

Complete other duties as assigned by the Intake Supervisor.

Promote department goals and the Mission of Rogers Behavioral Health.

• Communicate goals to fellow staff members.

• Demonstrate measurable goal achieve