Director, Project Management - Associate Experience Lead

Director, Project Management - Associate Experience Lead

As a Director, Project Management at Capital One, you will create strategy and lead a team through high priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You lead important and exciting projects from day one, working alongside key stakeholders across the company.

About the Team

The Enterprise Platform Technology (EPTech) organization’s Associate Experience (AX) team is looking for a passionate, creative, and strategic Associate Experience Lead to shape and lead experience and engagement efforts for our EPTech teams. In this role, you’ll empower and inspire associates throughout the organization through relevant engagement strategies, events, thoughtful communications, impactful hybrid connection, and purposeful recognition programs to empower a thriving tech organization.

The Director, Project Management is looking for a candidate with a passion for engaging and empowering associates, who has a keen eye for well-crafted communications that make an impact, and has strong program and process management skills who can identify strategic areas of opportunity for our organization while turning those ideas into reality. The ideal candidate will be the beacon of how our culture and values manifest in words, actions, and attitude and have a proven ability to: understand the customer (the associates) and their needs, develop end-to end strategies and roadmaps for initiatives, partner closely with stakeholders and senior leaders to influence and ensure buy-in, manage and prioritize multiple projects and tasks in a fast-paced environment, create inspirational communications and materials, and passionately deliver high-impact, large scale efforts that enhance the associate experience. 

This candidate will also be positioned to be a people leader, as well, so passion for leading and inspiring a team to deliver great associate experiences is essential!

 

Responsibilities 

• Build and drive engagement and recognition strategy including developing and leading focused initiatives, formal programs, and identifying new ways to elevate the associate experience and engagement 

• Oversight of organization-wide events and leader engagements with a personalized approach, and partnership with key stakeholders to ensure highest impact and engagement 

• Lead and plan learning and developmental opportunities, understanding the areas of growth or additional opportunities that will elevate the various populations

• Understanding how and when to use associate insights when formulating plans and actions

• Designing, developing, and leading project plans in a complex dynamic environment, revising needs to meet changing requirements

• Ensuring projects are being delivered on time and on budget within a challenging environment while simultaneously managing risk

• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery

• Build your own internal community by connecting with partners in other parts of the organization to uncover areas of opportunity for collaboration and innovation 

The person will:
 

• Care deeply about the experience associates have and are passionate about creating thoughtful, engaging, and relevant experiences for them

• Have a passion for building diverse and inclusive communities where everyone belongs

• Be passionate about planning and coordinating virtual and in-person events creatively and authentically to celebrate our accomplishments, and reinforce our unique values and culture in a hybrid in environment 

• Balance the art of empathy and care with meeting business needs

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes 

• Excellent problem solving and influencing skills

Basic Qualific