Central Selling Specialist - Flooring (Remote) MST/PST

Key Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Works within system-based work queue to identify activities ready for review.
• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
• Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
• When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
• Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
• Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe’s products and services to employees and customers
• Demonstrates sincere appreciation to customers
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
• Listens to, identifies, anticipates, and responds to customer needs
• Follows-up with customers to ensure all order and project requirements are satisfactorily met
• Serves as a point of contact on all designs and/or installs within department
• Monitors order status of products and special orders and communicates updates or issues with customers and Lowe’s associates (e.g., Receiving, Delivery, and Install staff) as needed
• Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Qualifications

• Bachelor’s degree Related Field
• Experience in remodeling or construction industry Lowe’s store experience Installed flooring sales experience Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool

Pay Range: $16.42 - $27.42 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different l