Tech/Enterprise Platforms -ServiceNow ITSM Analyst - Senior -Tech Consulting -Open Location

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.  At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.  

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

 

The opportunity

You'll lead ServiceNow workstreams in a rapidly growing area of the business. It's a client visible role, in which you'll have plenty of opportunities to showcase your ability to not only motivate and develop your team but establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well as build relationships and obtain experiences that will define your career.

 

Your key responsibilities

Here, you'll handle a wide portfolio of clients in multiple sectors - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers' ITSM process or evaluating how AI can streamline ITSM delivery. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

 

Skills and attributes for success

• Act as a workstand attream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
• Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
• Provide guidance and leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation
• Ability to analyze a company's ITSM people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to create high quality deliverables and project artifacts

 

To qualify for the role, you must have

• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
• ServiceNow Certified Implementation Specialist – ITSM certification
• ITIL v4 foundation certification
• 3+ years of ServiceNow ITSM project experience
• 3+ years of Big 4 or equivalent consulting experience
• Experience leading teams and supervising others

• A driver's license valid in the U.S.
• Ability to travel to meet client needs

 

Ideally, you'll also have

• ServiceNow Certified Implementation Specialist – Discovery
• P