Manager, Student Records

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Pay Range: $58,300.00 - $96,200.00

Job Description

Job Description Summary

The Manager, Student Records is a people leader who demonstrates advanced level knowledge and subject matter expertise gained through wide-ranging experience and skills related to the group’s role within the function and organization.  They will be responsible for their associated specialty within Student Records and for their assigned team maintaining their departmental service level agreements and quality assurance standards.  In addition, Managers collaborate with all of Records’ Leadership in achieving organizational and functional goals as well as serving as advisors on their specialization for project groups and stakeholders. Tasks may include but are not limited to: Scheduling; Team management; Coaching/leading; Team training; Assisting with team coverage and workspace overflow; Identifying and reporting on volumes, trends, and patterns within their workspace; Overseeing daily workspace workflows and general team task assignments; Managing special projects for the associated workspace; Performing senior level data reporting and reconciliation; Acting as an advisor and subject matter expert for the associated specialty for Student Records. 

Responsibilities 

 

Primary Responsibilities 

• Demonstrates competencies to accomplish objectives through supervisors and/or individual contributors.  

• Establishes group work plans, schedules, and priorities in support of pre-determined functional goals such as meeting service level agreements and compliance with quality assurance standards.  

• Oversees the daily workflows independently or with the assistance of a team lead/supervisor.  

• Determines how to best utilize available resources.  

• Applies knowledge to contribute to development of operational practices.  

• Acts as a coach/mentor within the team and/or function.  

• Assists in developing/maintaining Student Records’ training content.  

• Works in collaboration with applicable cross-functional groups and stakeholders as an advisor, subject matter expert, and Student Records’ leadership representative for the specialization.  

• Innovates within the associated specialization and in collaboration with product teams/special projects to streamline and/or improve functionality/Student experience.  

• Contributes to the development of organizational policy.  

• Contributes to the development of functional and organizational content, practices, and objectives to achieve goals in creative and effective ways.  

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