Customer Quality Controls Manager

Job Summary

Manages continuous improvement activities based on customer concerns for improved customer satisfaction at all Light Duty Distribution Centers.

Primary Duties

• Establishing customer communication meetings to discuss quality concerns and solicit feedback to ensure alignment.
• Create and maintain customer and site scorecards.
• Developing and maintaining a tracking system for all site countermeasure work
• Maintain and ensure proper training of staff for this activity.
• Establish a standardized reporting system for Sales, Internal leadership and our customer on progress related to failure mode countermeasures.
• Conduct improvement activities based on Customer concerns.
• Understand customer needs and requirements to help develop effective control processes.
• Submit detailed reports to internal groups with detailed analysis of countermeasures and their effectiveness.
• Through understanding of Continuous Improvement activities.
• Meet with site staffs to discuss opportunities and review progress for ongoing and completed ideas.
• Manage CEL database.
• Create improved data tracking documents to better and more quickly understand customer issues.
• Establish communication meeting with Sales partners to keep them up to date on their specific customer issues.
• Visit customer locations to gain improved knowledge of customer issues and processes. 
• Initiate and communicate best practice when practicable.
• Travel to other sites as necessary.
   

Qualifications

• Experience with six-sigma, and related continuous improvement activities
• Knowledge of data tracking methods and data analysis
• Previous supervisory skills and experience required.
• Able to lead projects and execute desired results.
• Exceptional communication and team building skills.
• Enhanced database and computer skills
• Experience with problem solving techniques. 
• Physical Requirement: Capability to lift 20 pounds. 
• Working Conditions: Typical of office work; however, while performing the duties of this job, the contributor may be required to reach, swivel, and carry items from one place to another.  Environment may be dictated by ambient temperatures.  The noise level is usually moderate.
• Travel Time: Up to 25% 
   

Education / Experience

• Bachelor's degree (B. A.) from four-year college or university; or HS Diploma with adequate related experience and/or training; or equivalent combination of education and experience.