Senior Product Manager

About Us

At Cast & Crew, we’ve empowered creativity and supported the global entertainment industry for decades. Together with our family of brands - Backstage, CAPS, Checks & Balances, Final Draft, Media Services, Sargent-Disc, and The TEAM Companies – we operate as a combined entertainment technology and services provider offering industry standard screenwriting accounting software, digital payroll products, data & reporting, and a host of creative tools.  The industry continues to move faster than ever, and the need for our expertise, our technology, and our people has never been greater.  We are a production’s best ally every step of the way. #OneCastOneCrew

Position Overview

The Sr. Product Manager is responsible for building high-quality and timely solutions to solve complex business problems. As a Sr. Product Manager, you will build easy-to-use and scalable product solutions to support business growth for customers and internal stakeholders alike.

We are looking for a dedicated, ambitious and self-driven Sr. Product Manager. In this role, you will work closely with our customers and internal stakeholders to provide elegant solutions that solve real business problems and delight users. You will gain a deep understanding of our platform, our payroll systems and our processes which you will use to assist in defining the overall vision, roadmap and strategy of the product.

Core Responsibilities

Product Strategy & Vision

• Define and drive the product strategy and vision for your product based on good judgement combined with heavy user research, stakeholder interviews and analytics, ensuring alignment with broader company goals

• Develop comprehensive strategies for major features or products, including market positioning and competitive differentiation

Product Management & Delivery

• Build and maintain a high-value, feature-rich product roadmap with deep understanding of product relationships, integrations and system functionality

• Work with internal and external stakeholders to understand business needs, articulate use cases, and define clear product requirements through detailed user stories, PRDs, and other key artifacts

• Prioritize and manage an agile backlog in a demanding environment, working iteratively to continuously improve and optimize the product after delivery

• Plan releases proactively with technical counterparts, making scope adjustments as needed to keep delivery on track

Cross-Functional Collaboration & Leadership

• Collaborate with cross-functional teams (Sales, Customer Success, Implementations, Support, Payroll Operations) to gather feedback and coordinate initiatives, proactively identifying dependencies and potential conflicts

• Partner strategically with department heads across Sales, Marketing, Customer Success, Finance, and Operations on competitive positioning, go-to-market strategies, and understanding their priorities

• Work closely with UX Design and development teams to ensure clear communication of requirements and direction for optimal user experience

Research, Data & Customer Expertise

• Leverage internal SMEs and conduct strategic research to develop deep understanding of customers, their workflows, and business needs

• Analyze data to identify insights and diagnose issues, making informed product decisions that create value for users, the product, and company

• Maintain broad product knowledge across multiple areas and stay informed about entertainment industry trends to guide investment decisions

Product Launch & Go-to-Market

• Lead comprehensive launch strategies including competitive positioning, customer segmentation, sales enablement materials (FAQs, demo scripts), and success metrics

• Coordinate launch timelines with Product Marketing and Sales teams, measuring adoption metrics and optimizing post-launch performance

Technical Leadership & Quality

• Lead large-scale, cross-functional product initiatives including complex system integrations

• Assist with user acceptance testing and provide clarification for defect resolution, ensuring high-quality product delivery

Success Metrics & Expectations

• Own a major product area or multiple interconnected features serving core user needs

• Drive significant influence on business metrics like retention, engagement, or revenue for your product area

• Serve as a go-to resource for product knowledge and customer expertise

• Successfully lead comple