Payments Services Operations Executive

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The Chief Operating Office, Global Operations

The Chief Operating Office (COO) strengthens Wells Fargo's risk and control infrastructure, delivers a more consistent approach to line of business operations, and delivers effective and efficient enterprise services to our employees and customers. The top priority of the COO is to help strengthen the company’s risk and control infrastructure.

The Global Operations (GO) group is responsible for refining processes and redesigning business operations by efficiently utilizing resources to exceed customer requirements and service. Our mission is to integrate, transform, and strengthen the enterprise through automation, risk mitigation, effective controls, and state of the art technological solutions to operate at an optimal level.

Global Operations enables a more consistent, effective, and efficient delivery of products and services to customers across contact centers, payments, and other processes. Working closely with the businesses they support, Global Operations drives efficiency and risk mitigation through process simplification, functional consolidation, automation, and effective controls. The main groups that make up Global Operations are Consumer Lending Operations, Consumer, Small & Business Banking Operations, Wholesale Operations, Shared Services Operations, and Fraud and Claims Management.

Operations goal is to build a more unified, more integrated approach to Wells Fargo's business operations functions focused on enhancing our operational excellence, meeting our regulatory remediation efforts, and better serving customers.

The Role

The Payments Services Operations Executive is a strategic leadership role within Payments Operations. This executive will lead the transformation and centralization of decentralized functions across the enterprise, driving operational excellence, regulatory compliance, and enhanced client experience. This leader will influence enterprise-wide deliverables and drives transformation across multiple lines of business. The complexity of the role includes managing high-risk functions, executing strategic initiatives, and engaging with regulators and senior leadership.

This leader will manage high-risk, high-impact functions including the Payments Command Center and Sanctions Screening Operations, and lead the transformation of additional functions such as Client Support & Investigations.

Responsibilities include:

·       Change Management: Define and execute the Target Operating Model, ensuring smooth transitions, continuity in client delivery, and control adherence.

·       Operational Management: Oversee operational health, talent strategy, risk mitigation, and remediation planning.

·       Payments Transformation: Lead strategic initiatives including platform modernization and automation in Sanctions Screening and other core functions.

·       Client Stakeholder Management: Engage, influence and negotiate with senior leaders across the enterprise, representing Payments Operations in governance forums and regulatory interactions.

Required Qualifications:

·        8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

·        4+ years of management experience