Supervisor, Clinical Documentation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Supervisor, Clinical Documentation (Full-time)

Location: Remote / Central 

Role Description

The goal of this position is to support all care teams across the organization  in comprehensive and targeted chart reviews -- to ultimately facilitate efficient and effective medical care for our patients. In addition, this role will partner with regional and central leaders, particularly Population Health Directors, Senior Medical Directors, Senior CISs, and CDS program leaders, to support chart review workflow optimization. The Supervisor acts as an in-role expert on all CDS related matters including: training, ongoing audits and assistance with implementation of any new CDS workflows and queries. In addition, the Supervisor will engage with the Manager, Clinical Documentation to facilitate successful onboarding of new CDSs. The Supervisor will report to the Manager, Clinical Documentation. 

Responsibilities:

• Lead a team of up to 8 CDSs

  • Ongoing audits and feedback for CDSs in pod

    • Routine 1:1s

  • Point person for suspecting questions from CDSs within their pod 

  • Conduct bi-weekly pod meetings

• New CDS onboarding

  • Quarterly Slide Training for CDS Onboarding will be shared between Supervisors with rotation based on new hire start date 

• Documentation Reviews and Suspecting

  • Chart reviews for high priority / new providers / first WRVs / targeted lists

  • Attendance at targeted Clinical Documentation Reviews as needed

  • Partnership with Population Health Directors on general chart review support and strategies for region

• Medical Records 

  • Access and review HIE/EMRs to identify potential suspects based on test results, imaging reports, etc.

  • Identify need for medical records requests from patient information, including payer data

• Be an expert in tracking down and leveraging external resources, such as hospital records, Blue Button, and payer data, to support retrospective and prospective accurate documentation 

• Identify regional trends and training opportunities to support clinical documentation accuracy improvement

• Identify and analyze opportunities for improving patient quality outcomes and cost of care

• Analyze chronic condition prevalence based on patient demographics and identify opportunities for interventions

• Structure initiatives to drive improvement in quality and risk adjustment documentation results

• Monitor clinical documentation efforts 

• Develop predictive analytics insights

• Other duties, as assigned

What we're looking for:

• At least 6 months experience as a CDS

• Ease and expertise working with multiple technical systems

• Ability to collaborate across multiple teams and engage in multiple perspectives to work toward a common goal

• Proven experience and ability to build relationships with Providers

• Ability to succeed in a fast-paced, ever-changing environment 

• Self-starter with high degree of drive, initiative, and follow through 

• Ability to develop, plan, and implement short-and long-range goals 

• Exceptional interpersonal, written and verbal communication skills

• Commitment to company vision

• Expert in accurate and specific documentation

• US work au