Jobs and Careers

IT Operations Coordinator

Washington, United Statesfull_timeVerifiedPosted 12 Feb 2025

💰 $60,000/yr($50,000/yr – $60,000/yr)

About the role

Third Way is a national think tank that was founded back in 2005 to champion modern center-left ideas. Our work is grounded in the mainstream American values of opportunity, freedom, and security. We are proud of the organization that we have built and continue to seek out talent who contribute to our ambitious mission. We are deeply committed to promoting a culture of results and respect where every employee has opportunities to contribute, develop, and grow professionally.

The IT Operations Coordinator (ITOC) is an essential member of the Business Operations team. In close collaboration with the Senior IT Operations Manager (SITOM), the ITOC will maintain a streamlined maintenance and end-user support process for IT hardware, software, web services and conference room technology. The ITOC will invest in IT operations with integrity, creativity, and skill to meet or exceed the objectives of the organization by providing professional technology support and maintenance.

As the IT Operations Coordinator, a typical day might include...

Help Desk Management: Oversee an effective, responsive help desk system, serving as the first point of contact for resolving hardware, software, and network connectivity issues in a hybrid Windows/macOS environment.
Knowledge Management: Develop and maintain an up-to-date user-facing knowledge base with relevant articles specific to Third Way's IT environment.
IT Inventory Management: Maintain an accurate, well-organized inventory of IT equipment.
End-User Training: Share helpful technology tips and cybersecurity best practices with staff through email, digital signage, and live presentations. Partner with SITOM and external security vendor on Third Way’s impactful Cybersecurity Awareness Month programming.
Technical Support & Incident Response: Provide consistent and knowledgeable high-quality onsite and remote IT support, including software management, hardware replacement, and rapid IT incident resolution to ensure system uptime and service reliability.
Printer & Peripheral Management: Administer and maintain the printing environment, ensuring seamless functionality of local and network printers. Monitor supply levels and coordinate replenishments as needed.
Conference Room A/V: Maintain, troubleshoot, and provide end-user support for Third Way’s conference room A/V equipment.
Onboarding & Offboarding: Facilitate a smooth IT experience for new hires and departing staff by managing equipment procurement, hardware provisioning, workstation setup, user account configuration, and IT orientation.
User & System Administration: Ensure seamless access to systems and services by managing user accounts, email mailboxes, Office 365 accounts, Office 365 groups, and domain passwords.
IT Procurement Support: Assist with IT purchasing, order tracking, and credit reconciliation to support procurement processes.
Network and Security: Assist with administration of the network environment (LAN/WAN) by troubleshooting and resolving communication/network issues as they arise.
Strategy and Innovation: Partner with the SITOM to develop and implement innovative solutions and enhancements to Third Way’s staff-facing software, conference room technology, and back-end systems.
Perform other duties, as assigned
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Salary Range: $50,000 - $60,000, annually
At Third Way, we are committed to fair and equitable pay practices. The final starting salary offer will be determined based on your experience and qualifications.

Requirements

Competencies:

The ITOC is customer focused, proactive, and strong communicator, and has a commitment towards delivering exceptional and in-depth technical support to the end-user community on hardware, software, and network- related issues. The ITOC is a critical thinker with a commitment to excellence and anticipating the needs of the organization. Their competencies include: