Senior Manager, Public Affairs

Highlights of the job

EPCOR USA’s Public Affairs team is evolving. As we take exciting steps to build our brand and push into new spaces, we’re looking for great people to help us achieve EPCOR’s vision through best-in-class communications, engagement, marketing and leadership.

Our Senior Manager, Public Affairs is responsible for creating, leading and executing strategic external and internal communications that support our operating businesses achieve business unit and corporate results. This role is also accountable for drawing on knowledge and expertise in 24x7 operations and crisis communications, issues management, emergency response, and customer experience.

What you’d be responsible for

Leader and Coach

As Senior Manager, you are responsible for leading, coaching and developing a team of professionals. An “all in” team player, you’re a great listener, and someone who understands that differing views lead to better solutions. You inspire people to do their best work, give them opportunities to learn and grow, and motivate them by showing how their work fits into the big picture.

Focused on Results

A strategic thinker, you lead plans that contribute to the organization’s overarching goals, meet budget and regulatory requirements and drive measurable and sustained results. You remain focused on continuous improvement and recognize opportunities where communications can add value to operations. Overall, everything your team does aligns with efforts to build EPCOR USA’s brand, reputation and relationships.

Engaging Stakeholders & Customers

You understand what a great customer experience is. Your roadmap to get there reflects deep operational knowledge and employs strategies to enhance current customer interactions, working with other areas of the EPCOR USA team. The actions you take are backed up by research that informs customer-facing strategies, achieve customer satisfaction and contribute to EPCOR USA’s reputation.

Best-in-Class Communications

You place an unwavering eye on high performance. You and your team excel at strategy, planning and execution in the areas of employee and external communications. You are the lead communications strategist for your business unit’s executive team, and can represent the organization to a wide-range of external stakeholders and audiences.

On the employee side, you play a lead role in your business unit’s employee communications, engagement initiatives and culture building. Your team delivers communications that reflect the tone and intent of EPCOR’s employer brand, across print, web, social and other digital channels. You value relationships, and the ones you and your team build with your leaders, other business unit and corporate teams to achieve goals are key to your success.

What’s required to be successful

• Bachelor’s degree with preference to an education in Public Relations, Communications, or Marketing from a recognized post-secondary institution. A general business degree or liberal arts education, or a diploma level education combined with relevant work experience, is also appropriate
• At least 10 or more years in customer communications, employee communications, public engagement, media relations, and marketing
• A track record that reflects an ability to build strong and collaborative relationships and to empower and mentor team members to success
• Experience in operations communications and issues management within a complex organization, along w