Manager, Business Operations

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The AI & Innovation team within Operations and Technology is looking for a Manager, Business Operations to join its rapidly growing and scaling team. This role will be an integral part of the organization, ensuring that a team is running efficiently and effectively. This role encompasses a wide range of responsibilities aimed at optimizing daily ops, aligning various departments, proactively getting ahead of upcoming key events and contributing to the overall roadmap of the AI & Innovation team.

This role will work closely with the leadership team to understand operations need and will then build out as well as implement operating rhythms, enable process improvements, map out standards for reporting, and will monitor the health of the overall business operations cadence. In summary, the Manager, Business Operations is pivotal in driving organizational efficiency, serving as a bridge between various departments. This multi-faceted role requires a blend of analytical skills, leadership capabilities and strategic thinking to support the growing needs of the business.

Responsibilities Include:

• Develop, implement and oversee an enterprise operating rhythm and business operations cadence.
• Prepare key executive level presentations inclusive of operating reviews and initiative status updates.
• Develop and provide recommendations on operational excellence of reporting.
• Manage organized structured for shared documents and workspace.
• Participate in ongoing execution of key strategic projects and initiatives in partnership with relevant stakeholders.
• Partner with leadership to identify key trade shows and relevant industry events to participate in. Organize the team to participate and develop materials to share with team post event(s).
• Partner with and develop strong stakeholder relationships with business leaders - this includes working closely with all business units and facilitating cross functional teams.
• Establish an environment for continued process improvement and learning.
• Partner closely with leadership and team to develop standards, metrics and control process based on operations need and changing requirements staying closely align across all sub businesses
• Develop and own the control processes related to standardize quality and operations across the organization.

Qualifications

• 4+ years in Quality and Process Improvement, Business Relationship Management role and/or Project Management
• Previous experience in operations management or a similar role is essential
• Strong ability to analyze data, interpret financial information, and make informed decisions
• Excellent leadership skills to manage teams effectively and foster a collaborative work environment
• Experience with identifying customer needs, developing improvement plans, and being a change champion for the organization
• Exceptional verbal and written communication skills for effective interaction with stakeholders at all levels
• Proficiency with O365, Smartsheet
• Must be within proximity of Englewood Cliffs, NJ

Desired Characteristics

• Experience in US Media & Entertainment operations environment preferred
• Strong technical, quantitative, analytical, organization, research, problem solving and presentation skills
• Ability to lead and present program information in face-to-face present