Associate Director, Neuroscience Systems of Care – Chicago

Job Description Summary

Job Description Summary:
#LI-Remote

This is a field-based and remote opportunity supporting key accounts in an assigned geography.
Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible for you.

Company will not sponsor visas for this position.

As a member of the Neuroscience Systems of Care team, this individual will drive business impact for Novartis Neuroscience within designated accounts. Responsibilities include leading matrix teams to create and execute compliant customer plans, building partnerships with decision-makers to offer collaborative solutions, and improving Novartis engagement with accounts and medical experts to better serve patients and customers.

 

Job Description

Key Responsibilities:

• Lead cross-functional account teams, including Customer Engagement, Medical, NPS, and Market Access, to develop and execute account plans that align with Novartis' business objectives and address account needs. Support team members in identifying key business opportunities and diagnosing critical issues within priority accounts and affiliated healthcare systems.
• Develop a deep understanding of accounts and customer needs, identifying shared priorities and implementing tailored solutions and resources to enhance patient care in accordance with Novartis policies.
• Forge and nurture strategic customer relationships to elevate engagement between Novartis and key accounts, as well as influential medical experts. Identify, prioritize, and champion opportunities to better serve customers and patients within Systems of Care accounts, including IDNs, ACOs, Medical Groups, and Health Networks of affiliated physicians, hospitals, and outpatient clinics.
• Leverage extensive knowledge of clinical, non-clinical, and financial factors impacting Neuroscience within assigned accounts to ensure the strategic account plan is robust and effective. Maintain a thorough understanding of market dynamics, customer economics, and access models to inform strategic decisions.
• Anticipate and comprehend the needs of customers at all organizational levels, from departmental staff to the C-Suite. Utilize these insights to navigate and leverage trends that impact business, articulate business insights and drive priorities to achieve desired outcomes.
• Ensure that all cross-functional collaboration is conducted with the highest integrity, adhering to the Novartis Code of Ethics and all applicable policies and procedures.

Essential Requirements: 

• Bachelor’s degree required, advanced degree a plus.
• 5+ years’ experience on the commercial side of the specialty pharmaceutical/biotech industry. 
• 2+ years’ experience in project management/leadership and successful translation of strategy into execution.
• 2+ years’ experience leading complex projects requiring cross functional alignment.
• Recent US experience (within last 5 years) with deep understanding of US healthcare ecosystems, and a comprehensive understanding of organized customer groups in healthcare, including Integrated Delivery Networks (IDNs), Accountable Care Organizations (ACOs), Medical Groups, and Group Purchasing Organizations (GPOs).
• A robust business background, with strong and proven ability to successfully collaborate, work and lead cross-functionally in a matrix environment to build and drive effective strategic account plans aligned to customer and organization goals.
• Demonstrated leadership skills with both customers and internal matrix teams, showcasing a strong capability for building customer-centric relationships.
• Candidate must reside within territory, or within a reasonable daily commuting distance of 100 miles from the territory border. Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory. Must have a valid driver’s license.

Desirable Requirements:

• Account Management and/or Sales Management calling on organized customer groups in healthcare Integrated Delivery Networks (IDNs), Accountable Care Organizations (ACOs), Medical Groups, and Group Purchasing Organizations (GPOs).
• Neuroscience, Multiple Sclerosis, Buy and Bill or other leading edge healthcare experience in a highly matrixed organization, with existing relationships with assigned accounts or health systems.

Driving is an Essential Function of this Role: Meaning it is fundamental to the purpose of this job and cannot be eliminated. Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license to be qualified for this role. The company provides reasonable accommodations for otherwise qualified individua