Scientific Support Specialist II

Hiring for Scientific Support Specialist II

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.
 

Provide customers, distributors and sales representatives with Lonza product technical information, troubleshoot product performance issues and record/escalate potential product quality events. Lead mid- to large-scope projects and direct project activities of Scientific Support Specialist I and II employees as required.

Key responsibilities:

• Mentor and direct the activities of Scientific Support Specialists I and II on projects as required
• Lead Mid to Large scope projects with multiple stakeholders and higher visibility to multiple stakeholders across business units
• Initiate and lead discussions with Quality Assurance, Product Managers, Sales Managers, Quality Control, R&D, Production, etc. to help of product quality issues.
• Work to improve and streamline SST procedures as directed by Group Leader/Manager
• Provide technical product information to internal and external customers.
• Demonstrate professional written and oral communication skills.
• Maintain a log of incoming calls, emails and complaints.
• Record customer complaints in Lonza’s quality tracking systems.
• Provide troubleshooting and application assistance to customers.
• Develop and review  technical literature/documents.
• Develop and lead product training for customers, sales force and distributors.
• Lead larger scope projects.
• .Perform other duties as assigned.
• Take proactive approach to develop career path using learning and development tools with focus on specific goals as required.

Required Education Level: BS degree

Preferred Education Level:  MS degree   

Minimum Years Required Experience:    2-5    

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.
People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

Compensation for the role will depend on a number of factors, including the location of the successful candidate, qualifications, skills, competencies, experience, and job-related knowledge. Full-time employees receive a comprehensive benefits package including performance-related bonus, medical and dental coverage, 401k plan, life insurance, short-term and long-term disability insurance, an employee assistance program, paid time off (PTO), and more.
 

Lonza is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.